10 Best Sales Dialer Software Shortlist
Here's my pick of the 10 best software from the 22 tools reviewed.
With so many different sales dialer software available, figuring out which is right for you is tough. You know you want a more streamlined, efficient, and data-driven approach to telephonic sales but need to figure out which tool is best. I've got you! In this post I'll help make your choice easy, sharing my personal experiences using dozens of different sales dialer tools with various teams and prospects, with my picks of the best sales dialer software.
Why Trust Our Sales Dialer Software Reviews?
We’ve been testing and reviewing sales dialer software since 2022. As revenue operation leaders ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different RevOps use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our sales dialer software review methodology.
| Tools | Price | |
|---|---|---|
| PhoneBurner | From $149/user/month | Website |
| Zoho Voice | From $39/user/month | Website |
| ReadyMode | Plans start at $150/license/month for up to nine agents | Website |
| KrispCall | From $15/user/month | Website |
| RingDNA | Pricing available upon request | Website |
| ChaseData | From $89/agent/month | Website |
| Voicent | From $29/user/month | Website |
| Sales Sling | From $49.99/month | Website |
| CrazyCall | From $20/user/month | Website |
| CallHub | From $0.046/minute for voice calls | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareHow To Choose Sales Dialer Software
With so many different sales dialer software available, it can be challenging to make decisions on what tool is going to be the best fit for your needs.
As you're shortlisting, trialing, and selecting sales dialer software, consider the following:
- What problem are you trying to solve - Start by identifying the sales dialer software feature gap you're trying to fill to clarify the features and functionality the tool needs to provide.
- Who will need to use it - To evaluate cost and requirements, consider who'll be using the software and how many licenses you'll need. You'll need to evaluate if it'll just be the revenue operation leaders or the whole organization that will require access. When that's clear, it's worth considering if you're prioritizing ease of use for all or speed for your sales dialer software power users.
- What other tools it needs to work with - Clarify what tools you're replacing, what tools are staying, and the tools you'll need to integrate with, such as accounting, CRM, or HR software. You'll need to decide if the tools will need to integrate together or if you can replace multiple tools with one consolidated sales dialer software.
- What outcomes are important - Consider the result that the software needs to deliver to be considered a success. Consider what capability you want to gain or what you want to improve, and how you will be measuring success. For example, an outcome could be the ability to get greater visibility into performance. You could compare sales dialer software features until you’re blue in the face but if you aren’t thinking about the outcomes you want to drive, you could be wasting a lot of valuable time.
- How it would work within your organization - Consider the software selection alongside your workflows and delivery methodology. Evaluate what's working well and the areas that are causing issues that need to be addressed. Remember every business is different — don’t assume that because a tool is popular that it'll work in your organization.
Best Sales Dialer Software Reviews
Here’s a review of the best sales dialer software. I have explained why I included the software in this listicle, standout features, integrations, pricing, and pros and cons.
PhoneBurner is a auto dialer software that offers various features such as power dialing, local presence, CRM integration, and personalized communication capabilities. It helps sales reps increase efficiency, improve contact rates, and track their calling activities.
Why I picked PhoneBurner: One of the key reasons for choosing PhoneBurner is their remote dialing feature. It allows sales representatives to connect with prospects from any location, providing flexibility and enabling communication regardless of physical distance.
Furthermore, remote dialing in PhoneBurner maintains the professionalism and credibility of sales calls. It allows sales reps to display local phone numbers, even if they are not physically located in that area. This local presence feature enhances the chances of prospects answering the calls, as they are more likely to recognize and trust local numbers.
PhoneBurner Standout Features and Integrations
Standout features include analytics and reporting features. It generates dial session reports so sales reps can monitor and evaluate their team’s performance. Additionally, they can get detailed information through call tracking and call recording.
Integrations include Salesforce, SugarCRM, HubSpot, Zapier, Zoho CRM, Zoom, Airtable, Wave, ActiveCampaign, and BigCommerce. You can also access additional integrations through PhoneBurner API, webhooks, and Zapier.
Pros and cons
Pros:
- Provides remote access capabilities
- Offers several automation features
- Easy to use
Cons:
- Limited features
- Limited integrations
Zoho Voice is a robust yet easy-to-use cloud telephony solution tailored for businesses seeking efficient sales dialer software. It simplifies the sales process by providing a comprehensive platform that enhances outbound calling strategies and improves customer engagement. With its focus on usability and effectiveness, Zoho Voice serves as a valuable tool for sales teams aiming to increase productivity and achieve better results.
Why I Picked Zoho Voice: As sales dialer software, Zoho Voice excels in automating and optimizing the calling process, making it easier for sales teams to reach out to prospects. It offers features like click-to-call, which reduces the time spent dialing numbers manually, and call analytics, providing insights into call outcomes and agent performance. Additionally, its CRM integration ensures that customer interactions are logged automatically, enabling sales teams to maintain detailed records of their engagements and follow-ups.
Key offerings of Zoho Voice include cloud telephony, sales dialer functionality, click-to-call, advanced call analytics, CRM integration, automated call logging, voicemail transcription, customizable IVR, real-time call analytics, and multi-channel support.
Zoho Voice Standout Features and Integrations
Features include click-to-call functionality, which simplifies the dialing process and enhances sales efficiency, advanced call analytics that offer detailed insights into sales calls to improve strategy, and CRM integration that seamlessly connects with customer data, enabling more informed sales calls. These capabilities together provide a robust framework for sales teams, aiming to streamline their operations, enhance productivity, and make every customer interaction more effective and data-driven.
Integrations include Zoho CRM, Zoho Desk, Zoho Mail, Zoho Campaigns, Zoho Analytics, Zoho Books, Zoho Recruit, Zoho SalesIQ, Slack, and Google Workspace.
Pros and cons
Pros:
- Offers a user-friendly interface for ease of use
- Provides valuable insights with advanced call analytics
- Enhances sales productivity with efficient dialing and CRM integration
Cons:
- May present a learning curve for complex features
- Requires a Zoho ecosystem for full functionality
ReadyMode is a predictive dialer software that helps sales agents connect with more leads in less time.
Why I picked ReadyMode: I selected ReadyMode for its analytics and reporting capabilities. The software’s visual dashboards will provide detailed sales and agent performance insights. You can track the best sales reps, conversion rates, sales forecasts, and more.
Moreover, you can customize the dashboards and gather specific data based on your business needs.
ReadyMode Standout Features and Integrations
Standout features include communication tools, such as voice, SMS, and email. These tools enable sales teams to leverage various channels to reach prospects, provide flexibility, and allow personalized and targeted outreach.
Integrations include Salesforce, Google Maps, Sherpa, Mailchimp, HubSpot, LeadSquared, ActiveCampaign, Zillow, Zoho, Keap, and Zapier. You can also access additional integrations through Zapier and ReadyMode’s API.
Pros and cons
Pros:
- Offers customizable features
- Provides local presence dialing feature
- Offers various dialing modes
Cons:
- Limited native integrations
- Learning curve for new users
KrispyCall is a sales dialer software that helps businesses converse with prospects through virtual phone numbers, send and receive messages, and manage voicemails. It eliminates the need for traditional telephony systems, as you can get virtual numbers from more than 100 countries.
Why I picked KrispCall: Traditional telephony systems are costly and difficult to maintain, which is challenging for small businesses with limited resources. On the other hand, KrispCall provides a simple and affordable sales dialing platform.
With KrispCall, you can make calls through their mobile and desktop apps, significantly reducing setup costs. End-to-end encryption ensures that conversations are always safe and private, providing an additional layer of security.
Also, the software enables global communication, as it offers various types of numbers, including local, toll-free, and international numbers. This allows businesses to reach clients beyond their local territory and expand internationally.
KrispCall Standout Features and Integrations
Standout features include sales automation features that empower businesses to automate crucial sales tasks and improve their sales processes. It automates data entry, lead prioritization, reporting, and more, so sales teams can save time while improving their overall sales results.
Integrations include Salesforce, Pipedrive, AgileCRM, HubSpot CRM, Infusionsoft, Zoho CRM, Slack, Microsoft Teams, and Zendesk.
Pros and cons
Pros:
- Intuitive interface
- Scalable
- Cloud-based
Cons:
- Limited native integrations
- No free trial
RingDNA is a cloud-based sales engagement and conversation analytics platform that helps sales teams improve outbound sales performance and drive revenue growth. It offers multiple features, including intelligent dialing, call recording, monitoring, and analytics.
Why I picked RingDNA: It is best for Salesforce users because it natively integrates with Salesforce and automatically populates Salesforce with essential data, such as log calls, call recordings, emails, and call dispositions.
Also, its computer telephony integration (CTI) app provides valuable information to sales reps about their prospects during inbound and outbound calls. This comprises contextual data, such as prospects’ previous emails, notes, calls, etc.
RingDNA Standout Features and Integrations
Standout features include local dialing, which enables sales reps to display local phone numbers that match the area codes of the prospects they are contacting. This feature helps sales representatives to establish a sense of familiarity and rapport with prospects.
Integrations include Salesforce, Zoom, Microsoft Teams, Microsoft Outlook, Gmail, Nylas, Five9, Twilio, Google Calendar, Google Ads, and Hubspot.
Pros and cons
Pros:
- Allows managers to monitor and review calls
- Intelligent dialing feature
- Integrates with popular CRM systems
Cons:
- Limited customizations
- Learning curve
ChaseData is a cloud-based sales dialer software to help you manage your outbound, inbound, and blended call campaigns. Additionally, it offers tools for voice calls, email, SMS, and web chat.
Why I picked ChaseData: ChaseData is a flexible solution that caters to businesses in different industries, such as telecommunications, finance, healthcare, ecommerce, and more. It offers customizable workflows and scripting options, enabling businesses to tailor their call center operations to their specific requirements.
Secondly, ChaseData's scalability is a crucial factor that makes it suitable for all industries. It can accommodate both small businesses and large enterprises with ease. Whether a company is just starting and needs a basic call center setup or is a well-established organization with high call volumes, ChaseData can scale its services to meet the demands of any industry.
ChaseData Standout Features and Integrations
Standout features include skills-based automatic call distribution (ACD). It intelligently routes incoming calls to the most appropriate agent based on their skills and expertise. It analyzes factors such as agent availability, skill sets, and historical performance to ensure each call is directed to the best agent.
Integrations are available through Chase Data’s API.
Pros and cons
Pros:
- Good analytics feature
- Easy to deploy
- Free trial is available
Cons:
- Requires a minimum of five agents
- No mobile app
Voicent is a leading provider of communication software solutions specializing in empowering businesses with efficient and targeted customer engagement. It offers a suite of products, including an auto dialer, call center software, SMS marketing, and an IVR solution.
Why I picked Voicent: One of the reasons I chose Voicent is its robust call scripting feature. You can use it to create and implement call scripts. These scripts will provide agents with a standardized framework for their conversations. Additionally, it will maintain consistency and ensure agents stay on track during sales calls.
The call scripting feature also helps overcome common objections by providing pre-prepared responses that agents can use to address potential concerns and maintain the flow of the conversation.
Voicent Standout Features and Integrations
Standout features include a telephone polling and surveys feature, which helps businesses conduct automated telephone surveys and polls, and gather valuable feedback and insights from customers or respondents.
Integrations are available through Voicent’s API.
Pros and cons
Pros:
- Customizable call scripting feature
- Efficient automated dialing process
- Free trial is available
Cons:
- Lacks native integration with popular CRMs
- Potential learning curve for new users
Sales Sling is a lead management and sales dialing software. It offers various tools, such as power dialing, intelligent lead distribution, call monitoring, CRM integration, sales pipeline management, etc.
Why I picked Sales Sling: One of the key reasons for choosing Sales Sling is its robust call monitoring feature. With Sales Sling, you can listen to calls in real time or review recorded calls later, allowing you to closely monitor the performance and quality of your sales team's conversations with prospects and customers. This feature enables you to provide timely feedback to sales reps, identify coaching opportunities, and ensure consistent messaging and professionalism.
Additionally, Sales Sling's call monitoring feature provides valuable insights into customer interactions, allowing you to assess the effectiveness of sales scripts, identify common objections, and spot trends in customer preferences or pain points. By analyzing call recordings and metrics, you can make data-driven decisions to optimize your sales strategies, improve customer satisfaction, and drive better results.
Sales Sling Standout Features and Integrations
Standout features include a call recording feature that lets users store calls in the cloud. You can later review the calls or download them from the cloud.
Integrations include Zoho, Act!, Salesforce, Microsoft Dynamics, HubSpot, Sugar CRM, and InfusionSoft.
Pros and cons
Pros:
- Scalable solution
- Easy to use
- Intelligent lead distribution
Cons:
- Limited integrations with specific CRM platforms
- Learning curve for new users
CrazyCall is a robust cloud-based contact center software that empowers businesses to optimize outbound and inbound calling activities.
Why I picked CrazyCall: I chose CrazyCall for this list due to its call recording feature. Users can easily enable call recording with just a few clicks, making it hassle-free and accessible to all. The software also offers several recording options that allow users to automatically record all calls or manually initiate recording for specific conversations.
It also complies with industry regulations and is a valuable tool for quality assurance and training. With secure storage, easy playback, and integration with CRM systems, CrazyCall stands out as the top choice for businesses seeking a reliable and efficient call recording solution.
CrazyCall Standout Features and Integrations
Standout features include a callback widget that allows businesses to offer a convenient callback option to their website visitors and a call transfer feature that enables sales reps to transfer an ongoing call to the relevant person.
Integrations: You can connect CrazyCall with Zapier to access integrations.
Pros and cons
Pros:
- Provides the option to display local numbers
- Good call recording capabilities
- User-friendly interface
Cons:
- Limited features
- Learning curve for new users
CallHub is a cloud-based communication platform that provides organizations with tools to manage voice and text messaging campaigns. It is designed to facilitate various outreach activities, including political campaigns, advocacy initiatives, fundraising efforts, and customer engagement.
Why I picked CallHub: The feature that caught my attention is the predictive dialer. It predicts agent availability and call success rates, which leads to better productivity and higher conversion rates.
The live call monitoring feature also allows supervisors or managers to monitor ongoing phone calls in real-time. With Live Call Monitoring, supervisors can evaluate the call quality to provide feedback and coaching to agents.
CallHub Standout Features and Integrations
Standout features include the voice broadcasting feature, which allows users to share their message with 100s of contacts within a minute. Plus, it's easy to set up and it's STIR/SHAKEN compliant.
Integrations include Salesforce, Freshsales, Zapier, NationBuilder, Blackbaud, NGP VAN, Action Network, CiviCRM, and Blue State Digital. You can also get additional integrations through Zapier and CallHub API.
Pros and cons
Pros:
- Good mobile app
- Caters to different industries
- Quick set up
Cons:
- Supports limited languages
- Limited call scripting feature
Other Sales Dialer Software
Here are more valuable sales dialer tools that didn’t make the top 12 list but are worth checking out:
- CallFire
Best for call tracking
- InsideSales
Best for its AI-driven capabilities
- CloudTalk
Best for intelligent call routing
- Squaretalk
Best for tailored, performance-focused solutions
- JustCall
Best for multi-channel communication
- Dialpad
Best for AI-powered voice intelligence
- Ringover
Best for call management
- Nextiva
Best for team communication
- Aircall
Best for remote teams
- Five9
Best for enterprises
- Fastcall
Best for Salesforce integration
- Freshsales
Best for integrated sales CRM and lead management
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Selection Criteria For Sales Dialer Software
In my comprehensive evaluation of sales dialer software, I draw upon firsthand experience and rigorous analysis to identify solutions that not only boast essential features but also align closely with users' specific needs, effectively addressing prevalent pain points and optimizing revenue operations.
Core Sales Dialer Software Functionality - 25% of total weighting score
To be considered for inclusion on my list of the best sales dialer software, a product had to support the ability to fulfill common use cases:
- Streamlining the outbound calling process to enhance productivity
- Integrating seamlessly with CRM systems for unified data management
- Providing robust analytics for performance tracking and improvement
- Facilitating compliance with industry regulations
- Enabling rapid response to inbound queries through effective routing
Additional Standout Features - 25% of total weighting score
- Innovation in automation that reduces manual input and increases efficiency
- Superior analytics tools that offer predictive insights and actionable intelligence
- Exceptional mobile app functionality for field sales flexibility
- Cutting-edge AI features that refine call strategies and outcomes
- Unique customization options that allow businesses to tailor workflows
Usability - 10% of total weighting score
- Clean, intuitive interface design facilitating quick user adoption
- Logical feature organization that accelerates task completion
- Customizable dashboards that highlight key information
- Consistent user experience across desktop and mobile platforms
Onboarding - 10% of total weighting score
- Accessible training materials like videos and documentation that expedite learning
- Interactive tutorials that familiarize users with key functionalities
- Responsive onboarding support to address initial queries
- Community forums for shared learning and problem-solving
Customer Support - 10% of total weighting score
- Availability of comprehensive support across multiple channels
- Proactive engagement from the support team for issue resolution
- Timely and effective assistance reflective of customer needs
- Transparent communication regarding updates and fixes
Value For Money - 10% of total weighting score
- Competitive pricing models that reflect the software's value
- Clear delineation of feature tiers to suit various budget constraints
- Demonstrable ROI through efficiency gains and feature utilization
- Flexibility in scaling up or down according to business growth
Customer Reviews - 10% of total weighting score
- Consistency in positive feedback regarding usability and feature set
- Highlighted benefits that correlate with promised functionalities
- Constructive criticisms that offer insights into potential areas for improvement
- Endorsements of long-term satisfaction and software reliability
Through this approach, I identify sales dialer software that not only meets a high standard of core functionality but also distinguishes itself through user-centric design, effective support, and compelling value, ensuring that businesses can make informed decisions that propel their sales operations forward.
Trends In Sales Dialer Software For 2024
Sales dialer software has been markedly influenced by innovative technological advancements and evolving market demands, reflecting a broader trend toward more personalized, efficient, and data-driven sales processes. Here's an overview of the key trends shaping sales dialer software and its role in managing revenue operations:
Technological Advancements and User Experience
- Integration with AI and Machine Learning: The most rapidly evolving feature in sales dialer software is the integration of AI and machine learning algorithms, enhancing predictive analytics and lead scoring capabilities. This trend underscores the industry's shift toward more strategic, data-informed sales approaches, enabling teams to prioritize leads with the highest conversion potential.
- Enhanced Mobile Capabilities: As remote work continues to prevail, sales dialer platforms are improving their mobile applications to offer full functionality, ensuring sales teams have the flexibility to operate from anywhere. This evolution meets the growing demand for on-the-go access and aligns with the need for seamless transition between devices.
Novel and Unusual Functionalities
- Voice and Sentiment Analysis: An emerging trend is the incorporation of voice and sentiment analysis to gauge the effectiveness of sales pitches and customer receptiveness. This novel functionality provides invaluable insights into customer emotions and interactions, offering a competitive edge by refining sales strategies based on emotional intelligence metrics.
Core Features and Demand
- CRM Integration: Deep and seamless CRM integration remains a highly demanded feature, indicating its critical role in ensuring data consistency and accessibility across sales operations. This feature facilitates a unified view of customer interactions, enhancing lead management and follow-up strategies.
- Compliance and Security Enhancements: With increasing data privacy regulations, sales dialer software is prioritizing advanced compliance and security features. Ensuring data protection and adherence to legal standards is paramount, reflecting the industry's response to heightened scrutiny and the need to foster trust with customers.
Decreasing Importance
- Standard Autodialing: The basic autodialing functionality is becoming less emphasized in favor of more advanced, strategic engagement tools. While still necessary, its importance is diminishing as businesses seek more sophisticated capabilities that offer higher value and differentiation.
By keeping on top of these trends, revenue operation leaders can leverage sales dialer software to not only enhance sales productivity and efficiency but also align with modern sales practices that are increasingly data-driven, personalized, and compliant with evolving regulatory standards.
What Is Sales Dialer Software?
Sales dialer software is a tool used by sales teams to automate the process of making outbound phone calls. It eliminates the need for manually dialing phone numbers, allowing sales representatives to efficiently contact a larger number of prospects or clients. This software typically includes features such as automatic dialing, call logging, call recording, and integration with customer relationship management (CRM) systems. It is tailored to optimize telephonic sales activities and improve the efficiency of sales call processes.
The benefits of sales dialer software include a significant increase in the volume of calls that a sales representative can handle, leading to enhanced productivity. It reduces idle time between calls and ensures more consistent and effective communication with potential customers. The software's integration with CRM systems streamlines lead management and follow-up processes. Additionally, it provides valuable insights into call performance and sales rep productivity, aiding in the refinement of sales strategies and techniques. This results in better resource utilization and can contribute to improved sales outcomes.
Features Of Sales Dialer Software
Sales dialer software should not only accelerate call activities but also integrate seamlessly with other tools, provide insightful data, and support compliance and scalability. Here are key features to consider:
- Intelligent Call Routing: Optimizes call assignments to connect prospects with the most suitable sales representatives. This feature ensures that potential leads receive personalized attention, improving conversion rates and customer satisfaction.
- CRM Integration: Ensures seamless data flow between the dialer and CRM systems. Access to comprehensive customer histories within the dialer empowers sales teams to conduct informed conversations, fostering better engagement and opportunities for upselling.
- Automated Dialing: Increases call volume and reduces idle time between calls. By automating the dialing process, sales teams can focus more on the quality of conversations rather than manual dialing, leading to improved productivity.
- Customizable Call Scripts: Offers real-time guidance to sales representatives. Tailored scripts help maintain message consistency and professionalism, vital for nurturing customer relationships and closing deals.
- Call Recording and Monitoring: Enables quality control and compliance adherence. Recorded calls serve as valuable resources for training and dispute resolution, ensuring that sales interactions meet company and industry standards.
- Analytics and Reporting: Provides insights into call outcomes and team performance. Data-driven decisions are crucial for refining sales strategies, allocating resources effectively, and setting realistic targets.
- Voicemail Drop: Streamlines leaving messages in prospects' mailboxes. This feature saves time for sales representatives, allowing them to move quickly to the next call without waiting through ring tones and voicemail instructions.
- Local Presence: Enhances connection rates by displaying local caller IDs. When prospects see a familiar area code, they are more likely to answer the call, thereby increasing engagement opportunities.
- Compliance Management: Ensures adherence to regulations and standards. With the ever-tightening legal framework around sales calls, compliance tools are essential to avoid penalties and safeguard the business's reputation.
- Scalability: Adapts to the changing size and needs of a business. As revenue operations grow, the dialer software should scale accordingly to support an increasing volume of calls and a growing sales team.
Choosing sales dialer software equipped with these features can significantly empower revenue operations teams. By facilitating more effective communication, ensuring compliance, and providing actionable insights, the right software acts as a catalyst for sales efficiency and success, driving the business forward in a competitive market.
Benefits Of Sales Dialer Software
By automating and streamlining various aspects of the sales process, sales dialer software significantly enhances efficiency, effectiveness, and overall business outcomes. Here are five primary benefits that elucidate why incorporating sales dialer software is advantageous for revenue operations management:
- Increased Call Efficiency: Maximizes the number of calls made in a given period. By reducing downtime between calls and automating the dialing process, sales teams can reach more prospects faster, which directly boosts productivity and potential revenue.
- Enhanced Lead Management: Streamlines the organization and prioritization of leads. Sales dialer software integrates with CRM systems to provide real-time data on leads, helping teams to focus their efforts on the most promising prospects and nurturing them effectively through the sales funnel.
- Improved Call Quality: Offers tools like pre-recorded voicemails and call recording. These features assist in maintaining a high standard of communication, ensuring that every interaction is professional and aligned with best practices, which can significantly improve conversion rates.
- Data-Driven Insights: Delivers valuable analytics on call activities. By analyzing call volume, duration, outcomes, and other metrics, organizations can make informed decisions to enhance strategies, training, and resource allocation, driving better sales results.
- Regulatory Compliance: Helps maintain adherence to industry regulations. The software includes features that ensure compliance with legal standards, reducing the risk of violations and protecting the company's reputation and financial well-being.
Costs & Pricing For Sales Dialer Software
Sales dialer software provides a range of functionalities designed to streamline the calling process, enhance productivity, and improve the efficiency of sales teams. For software buyers new to this technology, understanding the various plan and pricing options is crucial to selecting a solution that aligns with your business needs and budget. Below is a summary of typical plan options you might encounter when evaluating sales dialer software, including common features and average pricing to help guide your decision.
Plan Comparison Table For Sales Dialer Software
| Plan Type | Average Price | Common Features Included |
|---|---|---|
| Basic | $20 - $40/user/month | Auto-dialing, call logging, basic reporting, and CRM integration |
| Professional | $40 - $70/user/month | Advanced list management, call recording, local presence, CRM integrations, advanced analytics |
| Enterprise | $70 - $100+/user/month | Customizable features, API access, premium support, advanced integration capabilities, comprehensive analytics |
| Free | $0 | Limited auto-dialing, call logging, some CRM integration |
When choosing a plan, consider the scale of your operations and the depth of features you require. A free plan might suffice for very small teams or those just beginning to explore sales dialer software, while larger or more advanced teams will likely need the broader capabilities of Professional or Enterprise plans. Always align your choice with your team's size, needs, and growth projections to ensure you get the most value from your investment.
Sales Dialer Software Frequently Asked Questions
Here are some additional questions and answers related to sales dialer software:
What are the types of sales dialer software?
There are several types of sales dialer software, each offering different features and benefits to suit various sales operations needs. Understanding these types can help you choose the right solution for your team:
- Preview Dialer: This type allows sales representatives to view detailed information about the prospect or customer before making the call. It provides the opportunity to prepare for the call, ensuring more personalized and effective interactions.
- Progressive Dialer: Progressive dialers dial the next number on the list automatically once the current call is completed, but they allow a brief interval between calls for the agent to review notes or prepare for the next call. This type strikes a balance between efficiency and giving agents time to prepare.
- Power Dialer: A power dialer calls numbers sequentially from a list at a predetermined pace, waiting for a response before moving on to the next call. If the call is unanswered, it quickly moves to the next number, thereby increasing call volume and reducing idle time.
- Predictive Dialer: This is the most advanced type, using algorithms to predict when agents will be available and adjusting the calling rate accordingly. It dials multiple numbers simultaneously, connecting agents to the next available call. While it maximizes efficiency, it can lead to dropped calls if the software overestimates agent availability.
- Auto Dialer: Often used for broadcast messages or campaigns, an auto dialer sends out pre-recorded messages to a large call list. It’s commonly used for announcements, reminders, or marketing purposes.
- Smart Dialer: Integrating with CRM systems and other sales tools, smart dialers provide context for each call, including customer history, past interactions, and potential needs. They enable more strategic, informed sales calls.
Each type of sales dialer software offers unique features catering to different operational needs and objectives. When selecting a dialer, it’s crucial to consider your team’s size, call volume, and the level of personalization required in your sales process.
Who uses sales dialer software?
Sales teams and organizations across various industries primarily use sales dialer software. It is particularly beneficial for businesses relying on outbound or cold calling as part of their sales strategies.
How do I set up a sales dialer?
Setting up a sales dialer involves several steps, and it depends on the software you are using. However, here are the basic guidelines on how to set up a sales dialer:
- Set up user accounts and permissions: Create user accounts for your sales representatives and set appropriate permissions and access levels based on their roles and responsibilities.
- Integrate with CRM or other tools: If you use a customer relationship management (CRM) system or other tools, ensure that the sales dialer software integrates smoothly with them. Set up the necessary integrations to enable data synchronization.
- Configure dialing settings: Set up the dialing settings within the sales dialer software. This includes configuring call preferences such as dialing modes (e.g., power dialing, predictive dialing), dialing pace, call scripts, voicemail drop options, and call routing rules.
- Import and manage lead data: Import your lead data into the sales dialer software. Ensure that the lead data is properly formatted and organized.
Additional Revenue Operations Software
If you're looking to fill out your tech stack, I recommend taking a look at some other revenue operations software:
- Best Sales Training Software
- Outbound Call Tracking Software
- Best Sales Leads Software
- Best Salesforce Alternatives
- Best Sales Call Tracking Software
Conclusion
Zippia’s data analysis team found that, on average, a salesperson makes 33 cold calls daily. Additionally, it takes sales reps 1.5 hours of cold calling each day for five days to close one deal. Manually dialing each number is highly frustrating and time-consuming in such a situation. Sales dialer software replaces manual processes with automation, which helps sales reps save time and become more efficient.
I hope my breakdown of the best sales dialer software helped you find the right fit for your requirements. If you’d like to read more RevOps insights, then subscribe to the RevOps Team newsletter.