Best Sales Dialer Software Shortlist
Here’s my shortlist of the best sales dialer software. I’ve included a detailed review of each software below.
- CallHub - Best for predictive dialing
- RingDNA - Best for Salesforce users
- CrazyCall - Best for call recording
- InsideSales - Best for its AI-driven capabilities
- PhoneBurner - Best for remote dialing
- Voicent - Best for call scripting
- KrispCall - Best for small businesses and startups
- ChaseData - Best for all industries
- ReadyMode - Best for real-time analytics and reporting
- Sales Sling - Best for call monitoring
- CallFire - Best for call tracking
- Cloudtalk - Best for intelligent call routing
Administrative sales tasks are a necessary evil; they take up a lot of time but are also important. Sales dialer software automates these time-consuming tasks so sales reps can focus on closing deals. In this listicle, I have outlined the best sales dialer software and what makes each unique.
What Is Sales Dialer Software?
A sales dialer is software that automatically dials phone numbers from a preloaded call list, eliminating the time-consuming process of manual dialing.
It also offers other functionalities like call logging and recording, call scripting, call analytics, lead management, and CRM integration.
Overviews of the 12 Best Sales Dialer Software
Here’s a review of the best sales dialer software. I have explained why I included the software in this listicle, standout features, integrations, pricing, and pros and cons.
1. CallHub - Best for predictive dialing
CallHub is a cloud-based communication platform that provides organizations with tools to manage voice and text messaging campaigns. It is designed to facilitate various outreach activities, including political campaigns, advocacy initiatives, fundraising efforts, and customer engagement.
Why I picked CallHub: The feature that caught my attention is the predictive dialer. It predicts agent availability and call success rates, which leads to better productivity and higher conversion rates.
The live call monitoring feature also allows supervisors or managers to monitor ongoing phone calls in real-time. With Live Call Monitoring, supervisors can evaluate the call quality to provide feedback and coaching to agents.
CallHub Standout Features and Integrations
Standout features include the voice broadcasting feature, which allows users to share their message with 100s of contacts within a minute. Plus, it's easy to set up and it's STIR/SHAKEN compliant.
Integrations include Salesforce, Freshsales, Zapier, NationBuilder, Blackbaud, NGP VAN, Action Network, CiviCRM, and Blue State Digital. You can also get additional integrations through Zapier and CallHub API.
Pricing One-Liner: From $0.046/minute for voice calls
Free Trial One-Liner: Free trial + free demo available
Pros
- Quick set up
- Caters to different industries
- Good mobile app
Cons
- Limited call scripting feature
- Supports limited languages
2. RingDNA - Best for Salesforce users
RingDNA is a cloud-based sales engagement and conversation analytics platform that helps sales teams improve outbound sales performance and drive revenue growth. It offers multiple features, including intelligent dialing, call recording, monitoring, and analytics.
Why I picked RingDNA: It is best for Salesforce users because it natively integrates with Salesforce and automatically populates Salesforce with essential data, such as log calls, call recordings, emails, and call dispositions.
Also, its computer telephony integration (CTI) app provides valuable information to sales reps about their prospects during inbound and outbound calls. This comprises contextual data, such as prospects’ previous emails, notes, calls, etc.
RingDNA Standout Features and Integrations
Standout features include local dialing, which enables sales reps to display local phone numbers that match the area codes of the prospects they are contacting. This feature helps sales representatives to establish a sense of familiarity and rapport with prospects.
Integrations include Salesforce, Zoom, Microsoft Teams, Microsoft Outlook, Gmail, Nylas, Five9, Twilio, Google Calendar, Google Ads, and Hubspot.
Pricing One-Liner: Custom pricing upon request
Free Trial One-Liner: Free demo available
Pros
- Integrates with popular CRM systems
- Intelligent dialing feature
- Allows managers to monitor and review calls
Cons
- Learning curve
- Limited customizations
3. CrazyCall - Best for call recording
CrazyCall is a robust cloud-based contact center software that empowers businesses to optimize outbound and inbound calling activities.
Why I picked CrazyCall: I chose CrazyCall for this list due to its call recording feature. Users can easily enable call recording with just a few clicks, making it hassle-free and accessible to all. The software also offers several recording options that allow users to automatically record all calls or manually initiate recording for specific conversations.
It also complies with industry regulations and is a valuable tool for quality assurance and training. With secure storage, easy playback, and integration with CRM systems, CrazyCall stands out as the top choice for businesses seeking a reliable and efficient call recording solution.
CrazyCall Standout Features and Integrations
Standout features include a callback widget that allows businesses to offer a convenient callback option to their website visitors and a call transfer feature that enables sales reps to transfer an ongoing call to the relevant person.
Integrations: You can connect CrazyCall with Zapier to access integrations.
Pricing One-Liner: From $20/user/month
Free Trial One-Liner: 14-day free trial
Pros
- User-friendly interface
- Good call recording capabilities
- Provides the option to display local numbers
Cons
- Learning curve for new users
- Limited features
4. InsideSales - Best for its AI-driven capabilities
InsideSales (formerly XANT) is a sales engagement platform that leverages artificial intelligence (AI) and machine learning (ML) technology to optimize sales performance. It provides tools and features that enable sales teams to prioritize leads, personalize outreach, and improve overall lead generation campaigns.
Why I picked InsideSales: InsideSales incorporates AI/ML algorithms into its platform to analyze vast amounts of data and provide valuable insights and predictive analytics. This enables sales teams to prioritize leads, improve call outcomes, and optimize their sales strategies.
For example, the predictive lead scoring feature utilizes AI/ML algorithms to score and prioritize leads based on various factors such as historical data, buying signals, and engagement patterns. Another example is the conversational analytics feature, which detects call sentiment, identifies critical talking points, and provides coaching suggestions to enhance sales conversations and improve performance.
InsideSales Standout Features and Integrations
Standout features include detailed analytics and reporting capabilities that provide actionable insights into sales performance. By analyzing historical data, it can identify trends, highlight areas for improvement, and help sales leaders make data-driven decisions.
Integrations include Domo, Salesforce, Microsoft Outlook, Microsoft Dynamics 365, Gmail, Act-On, and Vidyard. You can also get additional integrations through API.
Pricing One-Liner: Custom pricing upon request
Free Trial One-Liner: Free demo available
Pros
- AI-powered lead prioritization and scoring
- Advanced conversation analytics for sales calls
- Data-driven insights for sales performance improvement
Cons
- Lacks transparent pricing
- Initial setup and onboarding can be time consuming
5. PhoneBurner - Best for remote dialing
PhoneBurner is a auto dialer software that offers various features such as power dialing, local presence, CRM integration, and personalized communication capabilities. It helps sales reps increase efficiency, improve contact rates, and track their calling activities.
Why I picked PhoneBurner: One of the key reasons for choosing PhoneBurner is their remote dialing feature. It allows sales representatives to connect with prospects from any location, providing flexibility and enabling communication regardless of physical distance.
Furthermore, remote dialing in PhoneBurner maintains the professionalism and credibility of sales calls. It allows sales reps to display local phone numbers, even if they are not physically located in that area. This local presence feature enhances the chances of prospects answering the calls, as they are more likely to recognize and trust local numbers.
PhoneBurner Standout Features and Integrations
Standout features include analytics and reporting features. It generates dial session reports so sales reps can monitor and evaluate their team’s performance. Additionally, they can get detailed information through call tracking and call recording.
Integrations include Salesforce, SugarCRM, HubSpot, Zapier, Zoho CRM, Zoom, Airtable, Wave, ActiveCampaign, and BigCommerce. You can also access additional integrations through PhoneBurner API, webhooks, and Zapier.
Pricing One-Liner: From $149/user/month
Free Trial One-Liner: Free trial available
Pros
- Easy to use
- Offers several automation features
- Provides remote access capabilities
Cons
- Limited integrations
- Limited features
6. Voicent - Best for call scripting
Voicent is a leading provider of communication software solutions specializing in empowering businesses with efficient and targeted customer engagement. It offers a suite of products, including an auto dialer, call center software, SMS marketing, and an IVR solution.
Why I picked Voicent: One of the reasons I chose Voicent is its robust call scripting feature. You can use it to create and implement call scripts. These scripts will provide agents with a standardized framework for their conversations. Additionally, it will maintain consistency and ensure agents stay on track during sales calls.
The call scripting feature also helps overcome common objections by providing pre-prepared responses that agents can use to address potential concerns and maintain the flow of the conversation.
Voicent Standout Features and Integrations
Standout features include a telephone polling and surveys feature, which helps businesses conduct automated telephone surveys and polls, and gather valuable feedback and insights from customers or respondents.
Integrations are available through Voicent’s API.
Pricing One-Liner: From $29/user/month
Free Trial One-Liner: 30-day free trial
Pros
- Free trial is available
- Efficient automated dialing process
- Customizable call scripting feature
Cons
- Potential learning curve for new users
- Lacks native integration with popular CRMs
7. KrispCall - Best for small businesses and startups
KrispyCall is a sales dialer software that helps businesses converse with prospects through virtual phone numbers, send and receive messages, and manage voicemails. It eliminates the need for traditional telephony systems, as you can get virtual numbers from more than 100 countries.
Why I picked KrispCall: Traditional telephony systems are costly and difficult to maintain, which is challenging for small businesses with limited resources. On the other hand, KrispCall provides a simple and affordable sales dialing platform.
With KrispCall, you can make calls through their mobile and desktop apps, significantly reducing setup costs. End-to-end encryption ensures that conversations are always safe and private, providing an additional layer of security.
Also, the software enables global communication, as it offers various types of numbers, including local, toll-free, and international numbers. This allows businesses to reach clients beyond their local territory and expand internationally.
KrispCall Standout Features and Integrations
Standout features include sales automation features that empower businesses to automate crucial sales tasks and improve their sales processes. It automates data entry, lead prioritization, reporting, and more, so sales teams can save time while improving their overall sales results.
Integrations include Salesforce, Pipedrive, AgileCRM, HubSpot CRM, Infusionsoft, Zoho CRM, Slack, Microsoft Teams, and Zendesk.
Pricing One-Liner: From $15/user/month
Free Trial One-Liner: Free demo available
Pros
- Cloud-based
- Scalable
- Intuitive interface
Cons
- No free trial
- Limited native integrations
8. ChaseData - Best for all industries
ChaseData is a cloud-based sales dialer software to help you manage your outbound, inbound, and blended call campaigns. Additionally, it offers tools for voice calls, email, SMS, and web chat.
Why I picked ChaseData: ChaseData is a flexible solution that caters to businesses in different industries, such as telecommunications, finance, healthcare, ecommerce, and more. It offers customizable workflows and scripting options, enabling businesses to tailor their call center operations to their specific requirements.
Secondly, ChaseData's scalability is a crucial factor that makes it suitable for all industries. It can accommodate both small businesses and large enterprises with ease. Whether a company is just starting and needs a basic call center setup or is a well-established organization with high call volumes, ChaseData can scale its services to meet the demands of any industry.
ChaseData Standout Features and Integrations
Standout features include skills-based automatic call distribution (ACD). It intelligently routes incoming calls to the most appropriate agent based on their skills and expertise. It analyzes factors such as agent availability, skill sets, and historical performance to ensure each call is directed to the best agent.
Integrations are available through Chase Data’s API.
Pricing One-Liner: From $89/agent/month
Free Trial One-Liner: Free trial available
Pros
- Free trial is available
- Easy to deploy
- Good analytics feature
Cons
- No mobile app
- Requires a minimum of five agents
9. ReadyMode - Best for real-time analytics and reporting
ReadyMode is a predictive dialer software that helps sales agents connect with more leads in less time.
Why I picked ReadyMode: I selected ReadyMode for its analytics and reporting capabilities. The software’s visual dashboards will provide detailed sales and agent performance insights. You can track the best sales reps, conversion rates, sales forecasts, and more.
Moreover, you can customize the dashboards and gather specific data based on your business needs.
ReadyMode Standout Features and Integrations
Standout features include communication tools, such as voice, SMS, and email. These tools enable sales teams to leverage various channels to reach prospects, provide flexibility, and allow personalized and targeted outreach.
Integrations include Salesforce, Google Maps, Sherpa, Mailchimp, HubSpot, LeadSquared, ActiveCampaign, Zillow, Zoho, Keap, and Zapier. You can also access additional integrations through Zapier and ReadyMode’s API.
Pricing One-Liner: From $120/license/month
Free Trial One-Liner: Free demo available
Pros
- Offers various dialing modes
- Provides local presence dialing feature
- Offers customizable features
Cons
- Learning curve for new users
- Limited native integrations
10. Sales Sling - Best for call monitoring
Sales Sling is a lead management and sales dialing software. It offers various tools, such as power dialing, intelligent lead distribution, call monitoring, CRM integration, sales pipeline management, etc.
Why I picked Sales Sling: One of the key reasons for choosing Sales Sling is its robust call monitoring feature. With Sales Sling, you can listen to calls in real time or review recorded calls later, allowing you to closely monitor the performance and quality of your sales team's conversations with prospects and customers. This feature enables you to provide timely feedback to sales reps, identify coaching opportunities, and ensure consistent messaging and professionalism.
Additionally, Sales Sling's call monitoring feature provides valuable insights into customer interactions, allowing you to assess the effectiveness of sales scripts, identify common objections, and spot trends in customer preferences or pain points. By analyzing call recordings and metrics, you can make data-driven decisions to optimize your sales strategies, improve customer satisfaction, and drive better results.
Sales Sling Standout Features and Integrations
Standout features include a call recording feature that lets users store calls in the cloud. You can later review the calls or download them from the cloud.
Integrations include Zoho, Act!, Salesforce, Microsoft Dynamics, HubSpot, Sugar CRM, and InfusionSoft.
Pricing One-Liner: From $49.99/month
Free Trial One-Liner: Free demo available
Pros
- Intelligent lead distribution
- Easy to use
- Scalable solution
Cons
- Learning curve for new users
- Limited integrations with specific CRM platforms
11. CallFire - Best for call tracking
CallFire is a cloud-based sales dialer software with a user-friendly interface and robust functionalities.
Why I picked CallFire: I chose CallFire due to its call tracking feature. With CallFire, you can purchase local and toll-free numbers from their database and use them in your advertisements. This allows you to track the effectiveness of each campaign and make informed decisions based on the results. By understanding which campaigns work for you, you can allocate your marketing resources more effectively and optimize your business strategy.
CallFire also offers customizable notifications that can be routed to your email or mobile device. You can create custom alerts that notify you immediately of important events or developments related to your call tracking activities. Additionally, CallFire provides API access, allowing you to build your own customized call tracking applications and provision thousands of numbers with instant reporting. This level of flexibility and control empowers you to tailor the call tracking experience to your business requirements.
CallFire Standout Features and Integrations
Standout features include auto dialer functionality. With the autodialer, you can automate the process of making outbound calls to many contacts. This feature is especially useful for telemarketing campaigns, customer surveys, appointment reminders, and political campaigns.
Integrations include ActiveCampaign, Campaign Monitor, BoomTown, Capsule, LeadsRx, Cyfe, APIANT, LeadMaster, and Clearlogin. You can also get additional integrations through Zapier.
Pricing One-Liner: From $99/month
Free Trial One-Liner: Free trial available
Pros
- Cloud-based software
- Good auto dialing feature
- Easy to set up
Cons
- Limited scalability for large teams
- Lack of advanced features
12. Cloudtalk - Best for intelligent call routing
CloudTalk is a cloud communication platform that companies like Mercedes-Benz, Yves Rocker, and Tech Mahindra use.
Why I picked Cloudtalk: One of the key reasons why I chose Cloudtalk is because of its intelligent call routing features. Cloudtalk offers advanced call routing algorithms that ensure calls are directed to the most appropriate agents or departments based on predefined rules and criteria.
Cloudtalk allows for various routing options, such as skill-based and IVR (Interactive Voice Response). Skill-based routing ensures that calls are routed to agents with the specific skills or expertise required to handle the customer's query. This improves the chances of resolving customer issues quickly and effectively.
Cloudtalk's IVR routing allows callers to interact with a menu system and choose the appropriate department or service they need. This self-service option reduces the need for manual call transfers and provides callers with a seamless experience.
Cloudtalk Standout Features and Integrations
Standout features include voice calling features like 3-way calling, conference calls, WhatsApp Inbound messages, and call queuing. These tools will help you collaborate effectively, integrate with popular messaging platforms like WhatsApp, and efficiently manage incoming calls.
Integrations include HubSpot, Pipedrive, Salesforce, Zendesk, Zapier, Microsoft Dynamics 365, Copper CRM, ActiveCampaign, Freshsales, and Gorgias.
Pricing One-Liner: From $25/user/month
Free Trial One-Liner: 14-day free trial
Pros
- User-friendly
- Varied call management features
- Includes real-time analytics and reporting capabilities
Cons
- Lacks transparent pricing options
- Mobile app lacks some features
Other Options
Here are more valuable sales dialer tools that didn’t make the top 12 list but are worth checking out:
- Ringover - Best for call management
- Aircall - Best for remote teams
- Five9 - Best for enterprises
- FreshSales - Best for integrated sales CRM and lead management
- Nextiva - Best for team communication
- Fastcall - Best for Salesforce integration
- Dialpad - Best for AI-powered voice intelligence
- Justcall - Best for multi-channel communication
Selection Criteria For Sales Dialer Software
Here’s a short summary of the main selection and evaluation criteria I used to develop my list of the best sales dialer software for this article:
Core Functionality
To be considered for review, sales dialer software must provide essential core functionality that forms the foundation of its capabilities.
- Enables users to make a high volume of outbound calls quickly and efficiently
- Provides tools for effective call management
- Facilitates efficient management of leads and contacts by offering features like importing and organizing contact lists
Key Features
Sales dialer software has powerful features designed to enhance sales teams' productivity. These key sales dialer features include:
- Call dialing automation: It automates the dialing process, allowing users to make a high volume of calls quickly and efficiently.
- Call recording: This feature enables users to record calls for future reference.
- Call routing and distribution: Calls are automatically routed to the most appropriate sales representative based on predefined criteria, such as skills, availability, or territory.
- CRM integration: It syncs with CRM software, which enables automatic call logging, access to customer data, and efficient lead management.
Usability
The interface of a sales dialer should provide a clear view of ongoing and completed calls, making it easy for sales representatives to handle and track their calling activities.
It should provide easy data synchronization, enabling sales representatives to access and update customer information directly from the dialer interface. Integration with tools like email clients or calendar applications allows efficient communication and scheduling.
Usability is enhanced when sales dialer software offers customization options. It should allow users to personalize their call workflows, scripts, and templates. Customizable dashboards and reporting features enable sales representatives to view the metrics and information that matter most to them.
Software Integrations
Sales dialer software should ideally provide native integrations with a range of software tools and platforms commonly used in sales and customer relationship management. These include Customer Relationship Management (CRM) systems, email marketing and automation tools, and customer support software.
Pricing
When considering sales dialer software, pricing can vary based on the features, functionality, and scalability offered by different providers. While specific pricing details may differ, you can expect to pay anywhere between $50-$300/user/month.
You may find free versions or entry-level plans with basic features in the lower price range. These plans typically offer essential functionalities such as outbound calling, call recording, basic call management, and limited integrations.
In the higher price range, sales dialer software tends to offer enterprise-grade solutions with extensive features and capabilities. These plans may include advanced dialing modes, IVR (interactive voice response) systems, sophisticated call analytics and reporting, advanced CRM integrations, team collaboration tools, and comprehensive customer support options such as dedicated account managers, phone support, and priority assistance.
People Also Ask
Here are some additional questions and answers related to sales dialer software:
What are the benefits of sales dialer software?
Who uses sales dialer software?
How do I set up a sales dialer?
Other Revenue Operations Software
If you're looking to fill out your tech stack, I recommend taking a look at some other revenue operations software:
- Best Sales Training Software
- Best Sales Leads Software
- Best Salesforce Alternatives
- Best Sales Call Tracking Software
Conclusion
Zippia’s data analysis team found that, on average, a salesperson makes 33 cold calls daily. Additionally, it takes sales reps 1.5 hours of cold calling each day for five days to close one deal. Manually dialing each number is highly frustrating and time-consuming in such a situation. Sales dialer software replaces manual processes with automation, which helps sales reps save time and become more efficient.
I hope my breakdown of the best sales dialer software helped you find the right fit for your requirements. If you’d like to read more RevOps insights, then subscribe to the RevOps Team newsletter.