24 Best Gym CRM Software Reviewed In 2024
Best Gym CRM Software Shortlist
Here's my pick of the 10 best software from the 24 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
Gym CRM software is a valuable asset for any company. With the right software, teams can improve member management and efficiently handle scheduling. But finding the right gym CRM software can be a challenge, especially with so many options available.
Using my experience with Revenue Operations software, I tested and compared several of the top gym CRM software available. From there, I compiled my results into detailed reviews to help you find the best software for your needs.
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Best Gym CRM Software Summary
| Tools | Price | |
|---|---|---|
| Copper | From $9/user/month (billed annually) | Website |
| Glofox | Pricing upon request | Website |
| Gymdesk | From $75/month | Website |
| TeamUp | From $104/month | Website |
| Attio | From $29/user/month (billed annually) | Website |
| EZFacility | From $130/month | Website |
| MindBody | From $169/month/location | Website |
| RhinoFit | From $57/month | Website |
| Exercise.com | Pricing upon request | Website |
| Wodify | Pricing upon request | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareHow to Choose Gym CRM Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
| Scalability | Will the software grow with your business? |
| Integrations | Does it connect with your existing tools? |
| Customizability | Can it be tailored to fit your specific needs? |
| Ease of Use | Is it user-friendly for your team? |
| Budget | Does it fit within your financial constraints? |
| Security Safeguards | Are there measures to protect your data? |
| Customer Support | Is support readily available when you need it? |
| Mobile Access | Can you access it on mobile devices? |
Best Gym CRM Software Reviews
Below are my detailed summaries of the best gym CRM software on my shortlist. These reviews provide an in-depth analysis of each tool, covering key features, pros and cons, available integrations, and ideal use cases. This information is designed to help you identify the best option for your needs.
Copper is a CRM platform built to simplify customer relationship management by integrating directly with Google Workspace. It’s designed for users who want to manage leads, track communications, and streamline projects without leaving their Gmail or Google Calendar.
Why I picked Copper: Copper integrates with Google Workspace, allowing your team to manage everything within the tools you already use. It automatically logs emails and tracks interactions, saving time on manual data entry. You can handle tasks and projects directly from your inbox, keeping everything centralized. With its reporting tools, Copper helps you monitor performance metrics without adding complexity to your daily operations.
Standout features & integrations:
Features include direct integration with Google Workspace, which lets you manage CRM tasks efficiently within Google apps. You can track emails and automate task scheduling directly from Gmail. Copper also offers intuitive contact management and data entry automation, which reduces manual work and streamlines your processes.
Integrations include Google Workspace, Slack, Mailchimp, QuickBooks, Xero, HubSpot, Zapier, Zendesk, RingCentral, and Docusign.
Pros and cons
Pros:
- Intuitive contact management
- Simplifies email tracking
- Deep Google integration
Cons:
- Requires Google ecosystem to use
- Limited customization options
Glofox is gym management software designed for boutique fitness studios, offering tools for class scheduling, membership management, and payment processing. The platform supports managing bookings, tracking attendance, and setting up recurring payments for members
Why I picked Glofox: Glofox is built for boutique gyms, offering tools to manage memberships and boost member engagement. You can provide a branded mobile app, handle automated billing, and track business performance with simple analytics.
Standout features & integrations:
Features include class scheduling, which optimizes your gym's timetable. You can also manage memberships with ease, ensuring all member data is accessible and organized. Glofox offers a branded mobile app that enhances the member experience by providing a unified platform for booking and communication.
Integrations include Stripe, Mailchimp, Zapier, Google Analytics, Facebook, Instagram, Zoom, QuickBooks, Xero, and PayPal.
Pros and cons
Pros:
- Boutique gym focus
- Automated billing features
- Branded mobile app included
Cons:
- Limited advanced features
- Limited customization options
Gymdesk is a management platform for fitness studios and martial arts gyms, offering tools for memberships, billing, and class scheduling. It automates repetitive tasks and provides insights into business performance. The platform covers key functions like attendance tracking and member engagement.
Why I picked Gymdesk: Gymdesk helps manage key operations, reducing time spent on tasks like billing and scheduling. Its member management tools track attendance, monitor progress, and manage memberships. Members can book classes via the mobile app, and automated payments ensure billing runs smoothly. Reporting tools offer insights into member activity and gym performance.
Standout features & integrations:
Features include belt and rank tracking, crucial for martial arts gyms. Attendance tracking ensures members stay on course, while automated billing simplifies financial management. The mobile app enhances member engagement, allowing easy class bookings and progress tracking.
Integrations include QuickBooks, Mailchimp, Zoom, Stripe, PayPal, Google Calendar, WordPress, Facebook, Instagram, and Zapier.
Pros and cons
Pros:
- Easy attendance monitoring
- Automated billing options
- Belt tracking included
Cons:
- Lengthy initial setup time
- Limited customization options
TeamUp is a management software designed for small fitness studios and gyms, offering tools for class scheduling, payments, and member management. It helps simplify daily operations by automating tasks like billing and attendance tracking
Why I picked TeamUp: TeamUp is built for small gyms, giving you tools that fit your needs. You can easily manage class bookings and track attendance. It also offers flexible payment options to fit different membership plans. Plus, the software gives you simple reporting tools so you can keep an eye on your gym's performance.
Standout features & integrations:
Features include class scheduling, which helps organize and manage your gym's timetable. You can track attendance effectively, ensuring you know who attends each session. TeamUp also offers flexible payment options, making it easier to manage memberships and transactions.
Integrations include Mailchimp, Stripe, Xero, QuickBooks, Zapier, Google Analytics, Facebook, Twitter, Instagram, and Slack.
Pros and cons
Pros:
- Tailored for small gyms
- Simple payment solutions and membership plans
- Easy attendance tracking
Cons:
- Requires initial setup time
- Some popular integrations missing
Attio is a customer relationship management (CRM) platform designed to help teams organize and manage their contacts and interactions. It is primarily used by businesses that need to keep track of customer data and communications efficiently.
Why I picked Attio: Attio excels in data organization, allowing you to build custom workspaces and views to manage your contacts effectively. You can create custom fields and tags to categorize information according to your needs. The software also allows for collaborative workspaces, making it easy for your team to access and update data and metrics. Additionally, Attio offers advanced filtering options for precise data retrieval.
Standout features & integrations:
Features include custom workspaces, which let you tailor the CRM to fit your team's workflow. You can use custom fields and tags to organize contacts and information effectively. Attio also provides advanced filtering options, allowing you to quickly find relevant data.
Integrations include Google Workspace, Slack, Microsoft Office 365, Zapier, Segment, HubSpot, Pipedrive, Salesforce, Intercom, and Mailchimp.
Pros and cons
Pros:
- Efficient communication tracking
- Tailored contact management
- Advanced filtering options
Cons:
- Occasional data sync issues
- Limited automation features
EZFacility is an all-in-one gym management system with various management and CRM features such as scheduling, member management, and facility booking solutions. Built for gyms, fitness centers, sports facilities and more, EZFacility offers a branded mobile app that gives clients access to facility information, schedules, trainer profiles, notifications about facility events and alerts, and more.
Why I picked EZFacility: EZFacility provides tools designed for sports facilities, focusing on booking and member management. You can easily manage court and field bookings to make the most of your space. The software also helps with member registrations and communication. Plus, its reporting features let you track performance and occupancy rates.
Standout features & integrations:
Features include facility booking, which allows you to manage and schedule courts, fields, and other spaces efficiently. The member management tools help in handling registrations and keeping communication clear. EZFacility also offers detailed reporting features, providing insights into performance and facility usage.
Integrations include QuickBooks, Mailchimp, Constant Contact, PayPal, Stripe, Google Calendar, Facebook, Twitter, Instagram, and Zapier.
Pros and cons
Pros:
- Supports multiple locations
- Tailored for sports facilities
- Detailed reporting features
Cons:
- Limited CRM functionality
- Requires setup time
Mindbody is a platform designed for fitness, wellness, and beauty businesses, commonly used by yoga studios. It provides tools for scheduling, marketing, and client management.
Why I picked Mindbody: Mindbody offers features built for yoga studios, like class scheduling and appointment management. You can customize branding for Mindbody’s app to keep your studio's identity consistent. It also connects you with a large user base, helping you reach more clients. Plus, it provides marketing tools to help you grow and engage with your community.
Standout features & integrations:
Features include scheduling tools, customizable branded apps for iOS and Android, and performance reporting. You can manage client bookings efficiently and access marketing resources to boost community engagement. Mindbody also offers business financing options to help your studio grow.
Integrations include QuickBooks, Mailchimp, Constant Contact, Google Analytics, Facebook, Instagram, Zoom, FitMetrix, Reserve with Google, and ClassPass.
Pros and cons
Pros:
- Marketing resources available
- Large user base access
- Custom branding
Cons:
- Costly for small studios
- Complex setup process
RhinoFit is a management platform designed for fitness centers and studios, offering tools to handle memberships, class scheduling, and billing. It helps users manage daily tasks efficiently while providing features to track attendance and monitor performance.
Why I picked RhinoFit: RhinoFit simplifies membership management with tools for tracking attendance and handling multiple membership types. Its automated billing system reduces time spent on administrative tasks, making it easier to manage finances. The platform also offers features for scheduling classes, allowing for efficient booking and member participation. RhinoFit’s reporting tools give insights into gym performance, helping you make informed decisions to improve operations.
Standout features & integrations:
Features include membership management, which allows you to handle various membership tiers and track attendance efficiently. The software provides class scheduling tools to organize gym activities seamlessly. RhinoFit also includes automated billing, simplifying payment processes for both gym staff and members.
Integrations include QuickBooks, Mailchimp, Zapier, PayPal, Stripe, Google Calendar, Facebook, Twitter, Instagram, and Constant Contact.
Pros and cons
Pros:
- Automatic billing system
- Tailored for military gyms
- Manages multiple membership types
Cons:
- Slight learning curve
- Limited customization options
Exercise.com is a platform for fitness professionals and gyms, offering tools for workout creation, client management, and business operations. It supports custom workout plans, client progress tracking, and the management of scheduling and payments.
Why I picked Exercise.com: Exercise.com lets you create custom workouts that fit your clients' needs. You can manage their progress and provide a personalized experience. The software includes tools for scheduling and tracking workouts as well as gym and facility check-ins, making it great for detailed planning. Most of all, with full CRM and client lifecycle management features, Exercise.com lets you send emails, SMS messages, and in-app notifications right to your clients.
Standout features & integrations:
Features include workout builders that let you design custom exercise plans. You can manage client progress with tracking tools, ensuring each client receives personalized attention. The platform also supports building branded fitness apps, allowing you to extend your gym's reach.
Integrations include Zapier, Stripe, Mailchimp, Twilio, YouTube, Vimeo, PayPal, Google Calendar, MyFitnessPal, and Fitbit.
Pros and cons
Pros:
- Branded app development
- Personalized client tracking
- Custom workout creation
Cons:
- Limited design flexibility
- Steep learning curve
Wodify is a gym management software specifically designed for CrossFit gyms and fitness centers. It offers tools for workout tracking, class scheduling, and membership management.
Why I picked Wodify: Wodify is built for CrossFit gyms, offering tools like performance tracking and community engagement. You can easily manage class schedules and track workouts to improve training. The software also helps with member management, making it easy to keep strong connections with your community. Plus, Wodify boosts engagement through social features and leaderboards.
Standout features & integrations:
Features include performance tracking, which lets you monitor and analyze workout results. You can also manage class schedules to ensure efficient use of gym space and time. Wodify provides social features and leaderboards, fostering a competitive and engaging atmosphere among members.
Integrations include Stripe, Mailchimp, QuickBooks, Zapier, Google Calendar, Facebook, Instagram, Constant Contact, SugarWOD, and Slack.
Pros and cons
Pros:
- Enhances community engagement
- Leaderboard functionality
- Engaging social features
Cons:
- Steeper learning curve
- Occasional technical issues
Other Gym CRM Software
Here are some additional gym CRM software options that didn’t make it onto my shortlist, but are still worth checking out:
- Insightly
For project management
- PushPress
For gym billing solutions
- Zen Planner
For fitness class scheduling
- Keap
For small business automation
- HubSpot CRM
For inbound marketing
- Zoho CRM
For multichannel communication
- Pipedrive CRM
For sales pipeline management
- Salesforce
For enterprise scalability
- Gymflo
For gym member engagement
- GymMaster
For access control systems
- monday CRM
For centralized client communication
- Mariana Tek
For emails and SMS customer segmentation
- Capsule
For simple contact management
- Odoo
For modular business solutions
Gym CRM Software Selection Criteria
When selecting the best gym CRM software to include in this list, I considered common buyer needs and pain points for most fitness businesses like managing membership renewals and optimizing class scheduling. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Manage member information and onboarding of new members
- Schedule classes and appointments
- Process payments and billing
- Track attendance
- Session signup and booking
- Generate reports and analytics for business growth
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Custom-branded mobile apps
- Cloud-based features and functionality
- Social media engagement tools
- Lead management and marketing automation
- Automated marketing campaigns
- Advanced analytics dashboards
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive interface design
- Easy navigation
- Clear layout and organization
- Minimal learning curve
- Responsive design for mobile
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Access to templates and guides
- Live webinars or workshops
- Chatbots for instant help
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 support availability
- Multiple contact methods
- Knowledgeable support staff
- Fast response times
- Access to a help center
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Competitive pricing
- Feature set vs price
- Flexible pricing plans
- Discount options for long-term use
- ROI potential
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Commonly reported issues
- Praise for specific features
- Feedback on customer support
- Willingness to recommend the software
Trends in Gym CRM Software
In my research, I sourced countless product updates, press releases, and release logs from different gym CRM software vendors and fitness clubs. Here are some of the emerging trends I’m keeping an eye on:
- Virtual Fitness Integration: With the rise of online workouts, many gym CRM tools are integrating virtual fitness classes. This feature allows gyms to offer live and on-demand sessions, expanding their reach and providing flexibility for members.
- AI-Powered Personalization: AI is being used to offer personalized follow-up emails throughout the customer lifecycle. By analyzing user data, gym CRMs can also suggest tailored routines and meal plans, enhancing user experience and satisfaction.
- Community-Building Features: Tools are adding customer experience features to foster community engagement, such as forums and social challenges. These features help build a sense of belonging and encourage member retention by promoting interaction and support within the fitness industry.
- Sustainability Tracking: Some gym CRM systems now include features to track and promote sustainable practices within facilities. Users can monitor energy consumption and find ways to reduce their carbon footprint, aligning with the increasing demand for eco-friendly businesses.
What Is Gym CRM Software?
Gym CRM software is a tool designed to help fitness centers manage members, schedules, and operations efficiently. Used by gym owners, managers, and fitness professionals, it enhances member engagement and streamlines tasks like membership management, class scheduling, and billing. These tools simplify daily operations and strengthen member relationships.
Features of Gym CRM Software
When selecting gym CRM software, keep an eye out for the following key features:
- Membership management: Helps track member details and renewals, making it easier to manage relationships and ensure member retention.
- Class scheduling: Allows gyms to organize classes and appointments efficiently, ensuring optimal use of space and time.
- Billing and payments: Automates the billing process and handles transactions, reducing administrative workload and improving cash flow.
- Attendance tracking: Monitors member attendance, providing insights into class popularity and member engagement.
- Performance tracking: Records workout data to help members track their progress and achieve their fitness goals.
- Custom branded apps: Offers a personalized mobile app experience, enhancing brand identity and member engagement.
- Community engagement tools: Provides forums and social features to build a sense of community among gym members.
- Nutrition tracking: Integrates dietary management, allowing gyms to offer holistic fitness and nutrition plans.
- Reporting and analytics: Delivers insights into operations and member behavior, aiding in strategic decision-making.
- Virtual fitness integration: Supports online classes and workouts, expanding the gym's reach beyond its physical location.
Benefits of Gym CRM Software
Implementing gym CRM software provides several benefits for your team and your business. Here are a few you can look forward to:
- Improved member engagement: Features like performance tracking and community tools help keep members motivated and involved.
- Efficient scheduling: Class scheduling tools allow for easy organization of gym activities, optimizing both staff and space.
- Simplified billing processes: Automated billing and payment features reduce manual work, ensuring timely transactions and cash flow.
- Data-driven insights: Reporting and analytics provide valuable information on operations and member behavior, aiding in strategic planning.
- Enhanced brand presence: Custom branded apps and virtual fitness integration expand your gym's reach and reinforce your brand identity.
- Holistic member services: Nutrition tracking and virtual fitness options offer comprehensive wellness solutions, catering to diverse member needs.
- Time savings: Automating administrative tasks like attendance tracking and communications frees up time for staff to focus on member services.
Costs and Pricing of Gym CRM Software
Selecting gym CRM software requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in gym CRM software solutions:
Plan Comparison Table for Gym CRM Software
| Plan Type | Average Price | Common Features |
| Free Plan | $0 | Basic member management, limited class scheduling, and essential reporting |
| Personal Plan | $10-$30 /user/month | Member management, class scheduling, payment processing, and basic analytics |
| Business Plan | $35-$65/ user/month | Advanced scheduling, automated billing, performance tracking, and custom branding |
| Enterprise Plan | $70-$120/ user/month | Comprehensive analytics, full customization, advanced integrations, and dedicated support |
Gym CRM Software FAQs
Here are some answers to common questions about gym CRM software:
How can gym CRM software improve member retention?
Gym CRM software boosts member retention by enhancing engagement and communication. It tracks attendance and progress, enabling personalized feedback and automated reminders. Personalized marketing campaigns and data-driven insights help tailor services to keep members motivated and engaged.
What should I consider when integrating gym CRM software with other systems?
When integrating gym CRM software, ensure it’s compatible with your current tools, like payment processors, email marketing platforms, and scheduling software. Evaluate the ease of data migration and the availability of technical support to ensure a smooth, disruption-free transition.
How secure is member data in gym CRM software?
Most gym CRM software ensures data security with encryption and secure access controls. Check if the software complies with regulations like GDPR or CCPA, based on your location. Regular updates and security audits enhance protection, and discussing security measures with the vendor ensures your members’ data stays safe.
Can gym CRM software be customized to fit my business needs?
Many gym CRM platforms offer customization options to fit your business needs. You can tailor member management fields, class types, and communication templates, and even create custom reports and dashboards. Make sure the CRM provides the flexibility to match your operations.
How does gym CRM software handle billing and payments?
Gym CRM software automates billing and payments, enabling recurring payments for memberships and classes. It integrates with popular payment gateways, allowing you to generate invoices and track payment statuses. This reduces manual work and ensures steady cash flow.
What kind of support is available if I encounter issues with gym CRM software?
Most gym CRM providers offer support via email, phone, and live chat, along with help centers or knowledge bases. Higher-tier plans may include dedicated account managers or priority support. Understanding available support options helps ensure quick issue resolution.
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