20 Best Microsoft Dynamics 365 Alternatives Of 2024
Best Microsoft Dynamics 365 Alternatives Shortlist
Here's my pick of the 10 best software from the 20 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
Microsoft Dynamics 365 is a complete CRM and ERP platform that offers integrated tools to help businesses manage various tasks and simplify operations. This platform combines customer relationship management (CRM) and enterprise resource planning (ERP) capabilities, allowing companies to unify data, improve productivity, and gain insights for better decision-making.
However, some users may seek alternatives due to their complexity, high cost, or feature requirements that more closely align with their business needs. Finding the right fit is essential to maximize efficiency and achieve desired outcomes. Here are my suggestions for the best Microsoft Dynamics 365 alternatives you might consider exploring.
What Is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications. It supports various business functions, including finance, sales, marketing, customer service, and supply chain management.
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Businesses use Microsoft Dynamics 365 to simplify operations, improve customer interactions, and gain insights through integrated data analytics. Typical users include mid-sized to large enterprises seeking a unified platform to manage diverse business processes and enhance decision-making capabilities.
Why Look For A Microsoft Dynamics 365 Alternative?
You might be looking for an alternative to Microsoft Dynamics 365 due to:
- Cost: The pricing structure of Dynamics 365 is too high for your budget.
- Complexity: The software has a steep learning curve, making it difficult for your team to adapt quickly.
- Customization: Dynamics 365 does not offer the specific customizations you need for your business.
- Integration: It needs more seamless integration with your existing tools and software.
- Support: You require more responsive customer support than what is provided by Microsoft.
Alternatives to Microsoft Dynamics 365 can offer simpler interfaces, more affordable pricing, and better customization options. They may also provide stronger integrations and more accessible support.
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Best Microsoft Dynamics 365 Alternatives Summary
| Tools | Price | |
|---|---|---|
| Creatio | From $25/user/month (billed annually) | Website |
| Pipeline CRM | From $25/user/month (billed annually) | Website |
| Deltek Costpoint | Pricing upon request | Website |
| Copper CRM | From $12/user/month (billed annually) | Website |
| Nimble CRM | From $25/user/month | Website |
| SYSPRO | From $199/user/month | Website |
| Acumatica Cloud ERP | Pricing upon request | Website |
| Odoo | From $25/user/month (billed annually) | Website |
| Epicor ERP | Pricing upon request | Website |
| Sage Intacct | Pricing upon request | Website |
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Compare SoftwareBest Microsoft Dynamics 365 Alternatives
In this analysis, I will provide an in-depth look at each of the Microsoft Dynamics 365 alternatives. I’ll walk you through each tool’s pros and cons, features, and best use cases.
Creatio is a platform designed to help businesses automate workflows and CRM processes without the need for coding. It is best for no-code workflow automation because it empowers users to create and modify workflows through an intuitive visual interface, making it accessible to non-technical users.
Why It's A Good Microsoft Dynamics 365 Alternative:
I chose Creatio because it offers a no-code approach to workflow automation, which can be easier to manage than the more complex setup in Microsoft Dynamics 365. Its focus on empowering users to build and adjust processes without coding makes it a good alternative for businesses seeking flexibility.
Standout Features & Integrations:
Features include a visual process designer and pre-built templates for common workflows. It also has a unified CRM platform integrating automation across sales, marketing, and service.
Integrations include Microsoft Exchange, Gmail, Google Calendar, Microsoft Outlook Calendar, Facebook, Twitter, LinkedIn, Instagram, Twilio, and Avaya.
Pros and cons
Pros:
- Visual process designer
- Unified CRM platform
- No-code workflow automation
Cons:
- Some users report it can be slow at times
- May require customization for complex needs
Pipeline CRM is a sales management tool designed to help businesses manage and track their sales pipelines effectively. It is best for sales pipeline management due to its intuitive interface and focus on streamlining the sales process from lead capture to close.
Why It's A Good Microsoft Dynamics 365 Alternative:
I chose Pipeline CRM as an alternative because it offers a simpler and more focused approach to sales pipeline management compared to the more complex Dynamics 365. Its ease of use and targeted features make it stand out as a strong option for businesses primarily focused on sales management.
Standout Features & Integrations:
Features include customizable pipelines, reporting tools, and task automation to help sales teams manage leads and deals.
Integrations include Gmail, QuickBooks, Mailchimp, Zapier, Google Calendar, Outlook, Slack, Xero, HubSpot, and Asana.
Pros and cons
Pros:
- Customizable reports and dashboards
- Strong focus on pipeline management
- User-friendly interface
Cons:
- Limited mobile app features
- Limited to sales-focused features
Deltek Costpoint is ERP software designed to meet the specific needs of government contractors. It provides tools for compliance and project management, as well as support for regulatory requirements, contract management, and financial planning tailored to government contracting.
Why It's A Good Microsoft Dynamics 365 Alternative:
I chose Deltek Costpoint because it delivers a specialized solution for government contractors that goes beyond the general functionality of Microsoft Dynamics 365. Its compliance and contract management focus makes it particularly suitable for this sector.
Standout Features & Integrations:
Features include project accounting, contract management, and compliance tracking. The features are all tailored to the unique needs of government contractors.
Integrations include Microsoft Project, QuickBooks, Salesforce, Concur, ADP, VantagePoint CRM, SAP, Oracle, Tableau, and Power BI.
Pros and cons
Pros:
- Comprehensive project management tools
- Strong compliance tracking features
- Tailored for government contractors
Cons:
- Limited to the government contracting sector
- Steep learning curve
Copper CRM is a customer relationship management tool that is built to integrate directly with Google Workspace. It natively aligns with Google apps, providing a simplified experience within Gmail, Calendar, and Drive.
Why It's A Good Microsoft Dynamics 365 Alternative:
I chose Copper CRM because it offers a more straightforward, integrated experience for businesses already using Google Workspace. It is a good alternative for those prioritizing a CRM that works effortlessly within the Google ecosystem.
Standout Features & Integrations:
Features include automatic data entry from emails and deep integration with Google Workspace. It also includes a user-friendly interface that requires minimal setup.
Integrations include Google Workspace, Slack, Zendesk, HubSpot, QuickBooks, Docusign, Mailchimp, RingCentral, Xero, and Trello.
Pros and cons
Pros:
- Simple, clean interface
- Automatic email data entry
- Deep Google Workspace integration
Cons:
- Fewer advanced CRM features
- Limited customization options
Nimble CRM is designed to help businesses manage and nurture customer relationships through a unified contact management system. It is best for relationship-focused CRM because it integrates social media and communication tools, making it easier to track and engage with contacts.
Why It's A Good Microsoft Dynamics 365 Alternative:
I chose Nimble CRM for this list because it provides a simplified and more relationship-centered approach compared to the broader functionality of Dynamics 365. Its focus on integrating communication channels and social media makes it a strong choice for businesses prioritizing customer interactions.
Standout Features & Integrations:
Features include social media integration, unified contact management, and detailed activity tracking. These help users maintain and strengthen relationships with their contacts.
Integrations include Microsoft 365, Google Workspace, Mailchimp, QuickBooks, Zapier, Outlook, Twitter, Facebook, LinkedIn, and HubSpot.
Pros and cons
Pros:
- Easy-to-use interface
- Unified contact management system
- Strong social media integration
Cons:
- Smaller scale compared to enterprise solutions
- Limited advanced CRM features
SYSPRO is an enterprise resource planning (ERP) software for manufacturing and distribution industries. It is best for these sectors due to its specialized features that support complex supply chains, inventory management, and production processes.
Why It's A Good Microsoft Dynamics 365 Alternative:
I chose SYSPRO because it offers a focused solution for manufacturers and distributors, unlike the broader approach of Microsoft Dynamics 365. Its industry-specific features make it a strong contender for businesses in these fields.
Standout Features & Integrations:
Features include inventory management and supply chain optimization. It also includes real-time data analytics tailored for manufacturing and distribution environments.
Integrations include Microsoft Office, Salesforce, Shopify, Amazon, eBay, QuickBooks, Sage, PayPal, FedEx, and UPS.
Pros and cons
Pros:
- Real-time data analytics
- Strong supply chain management
- Tailored for manufacturing/distribution
Cons:
- Limited global capability
- Learning curve for new users
Acumatica Cloud ERP is enterprise resource planning software designed for midmarket businesses. It offers a suite of tools to manage financials, operations, and customer relationships.
Why It's A Good Microsoft Dynamics 365 Alternative:
I chose Acumatica Cloud ERP because it provides a scalable cloud solution tailored for midmarket businesses, unlike Microsoft Dynamics 365, which often caters to larger enterprises. Acumatica's focus on flexibility and industry-specific functionality makes it a compelling alternative for businesses looking to grow.
Standout Features & Integrations:
Features include customizable dashboards, financial management, and integrated CRM capabilities. Its cloud-based platform supports remote work and multi-entity operations.
Integrations include BigCommerce, Shopify, Smartsheet, Adobe Sign, Docusign, ShipStation, PayPal, Salesforce, PrintShop, and TopBuilder CRM.
Pros and cons
Pros:
- Strong cloud-based platform
- Customizable dashboards and features
- Scalable for midmarket businesses
Cons:
- May require customization for specific needs
- Learning curve for new users
Odoo is an open-source platform that offers a suite of ERP and CRM applications for businesses of all sizes. Its customizable modules allow firms to tailor the software to their specific needs and benefit from a large community of developers.
Why It's A Good Microsoft Dynamics 365 Alternative:
I chose Odoo because it offers a flexible, open-source alternative to Microsoft Dynamics 365, with the ability to customize and expand its functionality. Odoo stands out for businesses looking for cost-effective solutions to modify to fit their requirements.
Standout Features & Integrations:
Features include customizable modules for sales, inventory, accounting, and marketing. The user-friendly interface supports both cloud and on-premise deployments.
Integrations include PayPal, Ingenico, DHL, UPS, and FedEx.
Pros and cons
Pros:
- Offers a wide range of business applications
- Open-source with community support
- Highly customizable and modular
Cons:
- Limited support for complex needs
- Requires technical expertise for customization
Epicor ERP is enterprise resource planning software tailored for various industries. It offers tools to manage manufacturing, distribution, and services. It is best for industry-specific ERP solutions because it provides customizable features that align closely with the needs of different sectors.
Why It's A Good Microsoft Dynamics 365 Alternative:
I chose Epicor ERP because it offers a more focused approach for businesses in specific industries, unlike the broader Microsoft Dynamics 365. Its ability to cater to the distinct requirements of sectors like manufacturing, distribution, and retail makes it a good alternative.
Standout Features & Integrations:
Features include industry-specific modules, supply chain management, and advanced analytics to help businesses simplify operations and gain insights tailored to their sector.
Integrations include Microsoft Office, Salesforce, QuickBooks, Oracle, SAP, IBM, Google Workspace, Amazon Web Services (AWS), Microsoft Azure, and Tableau.
Pros and cons
Pros:
- Advanced analytics and reporting tools
- Strong supply chain management
- Industry-specific modules available
Cons:
- Limited to specific industries
- Complexity may require extensive training
Sage Intacct is a cloud-based financial management software designed to help businesses manage their accounting and finance operations. It is best for cloud financial management because it provides tools for automating complex financial processes.
Why It's A Good Microsoft Dynamics 365 Alternative:
I chose Sage Intacct because it offers specialized financial management capabilities that are more focused than the broader functionality of Microsoft Dynamics 365. It is a good alternative for businesses needing advanced accounting features in a cloud environment.
Standout Features & Integrations:
Features include multi-entity management, real-time reporting, and automation of financial processes. It also has a secure cloud-based platform tailored for finance teams.
Integrations include Salesforce, ADP, Bill.com, Expensify, PayPal, Avalara, Shopify, QuickBooks, Stripe, and SAP Concur.
Pros and cons
Pros:
- Strong multi-entity support
- Real-time reporting capabilities
- Advanced financial management tools
Cons:
- Limited non-financial features
- Complex setup process
Other Microsoft Dynamics 365 Alternatives
Below is a list of additional Microsoft Dynamics 365 alternatives that we evaluated, but did not make it to the top list.
- Zoho CRM
For customizable CRM solutions
- Freshsales
For AI-driven sales automation
- HubSpot CRM
For inbound marketing integration
- SAP Business One
For small to mid-sized businesses
- Workday
For human capital management
- Oracle NetSuite
For enterprises
- Infor CloudSuite
For industry-specific solutions
- Salesforce Sales Cloud
For customization options
- Pipedrive
For sales pipeline management
- SAP S/4HANA Cloud
For real-time data processing
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Microsoft Dynamics 365 Alternatives Selection Criteria
When selecting alternatives to Microsoft Dynamics 365, focusing on functionality that meets specific use cases relevant to CRM and ERP needs is essential. The suitable alternative must address common pain points such as ease of use, scalability, and the ability to integrate with existing systems.
I've tested and researched these tools, ensuring they meet the essential requirements for businesses looking to replace or supplement Microsoft Dynamics 365.
Core Functionality (25% of total weighting score):
- Customer Relationship Management (CRM): Effective tools should support lead tracking, customer engagement, and sales pipeline management.
- Enterprise Resource Planning (ERP): ERP capabilities that cover finance, supply chain, and inventory management are essential.
- Integration Capabilities: Alternatives must integrate well with existing business software, such as Office 365, Google Workspace, and accounting platforms.
- Customization: The ability to tailor workflows, reports, and dashboards to specific business needs is necessary.
- Reporting and Analytics: Tools should provide real-time reporting and analytics to aid decision-making.
Additional Standout Features (25% of total weighting score):
- AI-Driven Automation: Tools that offer AI-powered sales automation, such as lead scoring and predictive analytics, stand out.
- Industry-Specific Solutions: Tools like Epicor ERP offer industry-specific modules that cater to manufacturing, distribution, or retail.
- No-Code Customization: Platforms like Creatio that provide no-code workflow automation are highly valuable for businesses without in-house development teams.
- Mobile Accessibility: The availability of a fully functional mobile app that supports field sales and remote work.
- Real-Time Collaboration: Features enabling real-time team collaboration, such as shared dashboards and communication tools.
Usability (10% of total weighting score):
- Interface Design: Look for clean, intuitive interfaces that balance power and usability, making complex tasks manageable.
- Navigation Ease: Evaluate how easy it is to navigate menus and access commonly used functions.
- Customization of User Interface: Assess the ability to customize the interface to match specific workflows and user roles.
Onboarding (10% of total weighting score):
- Availability of Training Resources: Look for training videos, webinars, and documentation that facilitate quick onboarding.
- Interactive Product Tours: Tools should offer interactive tours and chatbots to guide new users through the setup process.
- Migration Support: Evaluate how easy it is to migrate data from previous systems into the new platform.
- Templates and Pre-Built Workflows: Templates and pre-built workflows are available to speed up initial setup.
Customer Support (10% of total weighting score):
- 24/7 Availability: Assess whether customer support is available around the clock to handle urgent issues.
- Multichannel Support: Look for support options that include live chat, phone, email, and a knowledge base.
- Dedicated Account Managers: Tools that offer dedicated account managers for larger businesses to provide personalized support.
- Response Time: Evaluate the average response time for customer inquiries and support tickets.
Value For Money (10% of total weighting score):
- Pricing Tiers: Compare the pricing plans of alternatives, including free versions, ensuring they offer a good balance of features and cost.
- Hidden Fees: Look for transparency in pricing of accounting software, ensuring no hidden fees for essential features.
- Free Trials/Demo Versions: Evaluate whether the alternative offers a free trial or demo to test functionality before committing.
- Licensing Flexibility: Consider whether the pricing model is flexible enough to scale with the business's growth.
Customer Reviews (10% of total weighting score):
- Overall Satisfaction: Check the overall satisfaction rating from users, focusing on common praises and complaints.
- Feature-Specific Feedback: Pay attention to customer feedback notifications on specific features, such as ease of use or customization.
- Comparison with Competitors: Look at how customers rate the provider against similar tools in the market.
- Long-Term Reliability: Consider feedback on the tool's reliability and performance over extended use.
Microsoft Dynamics 365 Key Features
Here are some key features of Microsoft Dynamics 365 that your alternative software should replicate or improve upon to be a good fit.
- CRM Integration: Manages CRM systems and tracks interactions across sales, service, and marketing for startups and large and small businesses.
- ERP Capabilities: Handles financial management, including invoicing, supply chain operations, and inventory control, on one platform.
- Customizable Dashboards: Provides personalized CRM software dashboards tailored to specific business roles and needs.
- AI-Powered Insights: Uses artificial intelligence to provide predictive analytics and automated suggestions to improve the customer experience.
- Unified Data Platform: Centralizes customer data across departments, allowing real-time access and improving forecasting and lead management.
- Mobile Data Management Accessibility: Offers a mobile app for Androids and iPhones that allows users to access and manage data on the go.
- Workflow & Marketing Automation: Automates routine tasks and processes to improve ecommerce and marketing campaign efficiency.
- Integration with Office 365: Seamlessly connects with Microsoft Office tools like Outlook, Excel, and Teams.
- Real-Time Reporting: Generates real-time analytics to support omnichannel data-driven decision-making to improve customer satisfaction.
- Role-Based Access Control: Provides customizable access levels based on user roles to ensure proper team member access and data security.
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