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With so many different CRM enterprise software available, figuring out which is right for you is tough. You know you want to manage your customer relationships efficiently and on a large scale but need to figure out which tool is best. I've got you! In this post I'll help make your choice easy, sharing my personal experiences using dozens of different CRM enterprise tools with large teams and projects, with my picks of the best CRM enterprise software.

What Is Enterprise CRM Software?

Enterprise CRM (Customer Relationship Management) software is a comprehensive tool used by large organizations to manage interactions with customers and potential customers. It integrates various aspects of customer engagement, including sales, marketing, customer service, and analytics, into a single platform. This software handles vast amounts of data and complex processes, catering to the multifaceted needs of large-scale businesses with diverse customer bases.

The benefits of enterprise CRM software include enhanced customer relationship management through a unified view of customer interactions across different departments. It aids in streamlining communication, improving customer service, and driving sales growth. The software offers powerful analytics and reporting tools, providing deep insights into customer behavior and sales trends, which are crucial for making informed business decisions. Additionally, enterprise CRM supports scalability and flexibility, accommodating the evolving needs of large organizations and ensuring efficient management of customer information and interactions.

Overview Of The 10 Best Enterprise CRM Software

I looked at 10 different CRM enterprise software and this article will highlight the features that make them special and help you decide which is best for your enterprise organization.

1

monday sales CRM

Best for customizable sales automation

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.7
10470 reviews

14-day free trial

From $18/user/month (annually, 3 user min.)

Monday Sales CRM is a customizable platform that centralizes client communication and automates sales processes.

Why I picked Monday Sales CRM: Monday Sales CRM aims to boost productivity and manage the sales pipeline effectively by providing a full picture of every deal with customizable dashboards. The platform also provides extensive automations, comprehensive data visualization, and operates on a low-code/no-code basis, making it accessible for users with varying technical skills.

Monday Sales CRM Standout Features and Integrations:

Standout features include centralized contact management, branded quote creation, sales forecasting, email sync and tracking, advanced HTML editing, email templates, lead capturing, and seamless data organization.

Integrations include Outlook, Google Drive, Trello, and Slack.

Pricing: From $18/user/month (annually, 3 user minimum)

Free Trial: 14-day free trial available

Pros:

Offers unlimited boards

Provides 24/7 customer support

Efficient project and client management

Cons:

Lacks video onboarding tutorials

Occasional glitches on large boards

2

Microsoft Dynamics 365

Best for teams using Microsoft products

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.6
5020 reviews

30-day free trial

From $153.60 /user/month

Dynamics 365 is a CRM solution developed by Microsoft, designed to meet the demands of large enterprises with a strong reliance on Microsoft products.

Why I picked Dynamics 365: I chose Dynamics 365 because it's specifically tailored for teams heavily invested in the Microsoft ecosystem, ensuring seamless integration and collaboration across their software suite.

Dynamics 365 Standout Features and Integrations:

Standout features include Relationship Insights, which leverages AI to analyze customer interactions and provide actionable suggestions to enhance customer engagement. Dynamics 365 also offers Field Service capabilities for managing on-site customer service and support.

Integrations include Microsoft Teams, Slack, Asana, Amazon Redshift, Marketo, Adobe Marketing Cloud, PandaDoc, Power BI, RingCentral, LinkedIn and a wide range of other tools. Its API is delivered through Dynamics 365 Business Central for custom integrations.

Pricing: $70/user/month

Free Trial: Free trial available

Pros:

Advanced AI capabilities for improved customer understanding and personalization

Offers industry-specific modules to cater to the unique needs of various sectors

Scalable and customizable to meet the unique needs of large enterprises

Cons:

Reliance on Microsoft's ecosystem could limit flexibility when it comes to integrating with non-Microsoft tools and software

Less flexible for organizations not heavily invested in the Microsoft ecosystem

3

NetHunt

Best for Gmail users

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.7
230 reviews

Free trial available

From $30/user/month

NetHunt is a powerful CRM solution specifically designed for organizations that rely heavily on Gmail and the Google Workspace ecosystem.

Why I picked NetHunt: I selected NetHunt due to its deep integration with Gmail and the Google Workspace suite, offering a CRM solution that feels like a natural extension of these widely used tools. This integration allows organizations to manage their customer relationships, track leads, and collaborate on sales projects without leaving their familiar Google environment.

NetHunt Standout Features and Integrations:

Standout features include Gmail integration for managing customer interactions directly within your inbox, customizable sales pipelines for tailored lead tracking, and advanced reporting and analytics tools that provide valuable insights into sales performance.

Integrations include Gmail, Looker, LinkedIn, Intercom, Meta, Slack, Ringostat, Viber, Telegram, and WhatsApp. Developers can also access its API to create integrations.

Pricing: $30/user/month

Free Trial: Free trial available

Pros:

Customisable workflows entirely within Gmail with a low learning curve for those familiar with the email platform

The basic version of NetHunt includes API access

Tutorials and support on hand to make adoption easier

Cons:

Organizations that don't rely on Gmail or Google Workspace may not fully benefit from NetHunt's key advantages

The user interface may take some time to get used to for those unfamiliar with the Google Workspace ecosystem

4

CRM Creatio

Best for teams who need a no code CRM solution

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.6
258 reviews

14-day free trial

From $30/user/month

Creatio is a no-code CRM platform designed for large enterprises seeking a user-friendly solution that streamlines their sales, marketing, and customer service processes.

Why I picked Creatio: I chose Creatio for its no-code approach, making it easy for large organizations to customize and adapt the platform to their unique needs without relying on extensive development resources. This user-friendly solution empowers businesses to create tailored applications and automate processes to improve efficiency and productivity.

Creatio Standout Features and Integrations:

Standout features include Creatio's no-code application development capabilities, allowing organizations to quickly build and deploy custom applications to address specific business needs. Creatio's interface and visual process designer simplifies the task of creating and managing automated workflows for various teams.

Integrations include Microsoft Office, Mailchimp, Gmail, HubSpot, Tableau, Twitter, Meta, Brandwatch, Robly, and Influ2. Developers can create custom integrations using the Creatio API.

Pricing: From $25/user/month

Free Trial: Free trial available

Pros:

No-code platform allows for rapid customization and application development

Easy to create custom workflows to better match a business’s specific needs

Dedicated support managers to help with any issues using Creatio’s software

Cons:

The focus on no-code development may limit the depth of customization and flexibility for organizations with more complex or unique requirements

Documentation is not as extensive as it is with other CRM options

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5

Zendesk Sell

Best for Zendesk users

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.2
496 reviews

Free trial + free demo

From $19/user/month

Zendesk Sell is a CRM platform that benefits enterprises that are already using Zendesk's customer support suite.

Why I picked Zendesk Sell: I chose Zendesk Sell due to its integration with the Zendesk customer support ecosystem, offering a unified solution for businesses that are already utilizing Zendesk products.

Zendesk Sell Standout Features and Integrations:

Standout features include a sales pipeline management system, marketing automation tools, and efficient customer service functionality. The platform also provides a range of productivity-enhancing features such as task automation, performance analytics, and mobile accessibility.

Integrations include Mailchimp, Dropbox, HubSpot, Pandadoc, Microsoft 365, Xero, Harvest, and Google Drive which can be integrated natively. Custom integrations can be achieved by connecting with the Sell API.

Pricing: From $19/user/month

Free Trial: Free trial available

Pros:

Integration with the Zendesk customer support suite

Platform lacks native automation features for marketing

Cons:

As Zendesk Sell is tailored for Zendesk users, it might not be the best fit for organizations that rely heavily on other customer support solutions

Customer service can be unresponsive at times

6

Sage CRM

Best for finance teams

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
3.6
98 reviews

Free trial available

From $45/user/month

Sage CRM is a CRM platform tailored for large enterprises with a focus on finance teams.

Why I picked Sage CRM: I selected Sage CRM for its strong emphasis on finance teams, providing specialized tools and features that cater to the unique needs of finance departments within large organizations. By offering a CRM solution that integrates with financial systems, Sage CRM enables businesses to make better-informed decisions and drive revenue growth.

Sage CRM Standout Features and Integrations:

Standout features include financial management tools, such as budgeting, forecasting, and expense tracking, which help finance teams gain better control over their operations. Sage CRM's customizable dashboard and reporting tools provide valuable insights into the organization's financial health, enabling better decision-making.

Integrations include Mailchimp, Spotler, Procore, Microsoft Outlook, Infraspeak, Praxedo, WorkPal, Sugar Market, Leadoo, and Swiftcase. It's API is also available to create your own integrations.

Pricing: From $45/user/month

Free Trial: Free trial available

Pros:

Specialized financial management tools

AI can be used to analyze and predict customer behavior helping the business to better target them

Mobile app that can be accessed at anytime to keep up-to-date with your customers

Cons:

The platform's focus on finance teams may not cater to the needs of organizations requiring more comprehensive CRM features for other departments

Support can be slow to respond to queries

7

ClickUp

Best for all-in-one productivity

From $9/user/month

Freemium plan available

ClickUp is an all-in-one productivity platform designed for large enterprises seeking a comprehensive solution for managing their tasks, projects, and teams.

Why I picked ClickUp: I opted for ClickUp because of its ability to serve as an all-in-one productivity platform, catering to the multifaceted demands of large organizations. With its assortment of features and tools, ClickUp provides a highly customizable and adaptable solution that accommodates diverse team structures and workflows.

ClickUp Standout Features and Integrations:

Standout features include a flexible task management system with multiple views, such as List, Board, and Gantt views, allowing teams to visualize and organize their work in the way that suits them best. ClickUp also offers customization options, enabling businesses to create custom fields, statuses, and workflows tailored to their specific needs.

Integrations include GitHub, Slack, Webhooks, HubSpot, OneDrive, Dropbox, Figma, Loom, YouTube, Intercom, and over 1,000 other tools. ClickUp also has API access for creating custom integrations.

Pricing: From $5/user/month

Free Trial: Free plan available

Pros:

Comprehensive task management options, allowing teams to create, organize, and track tasks using multiple views

Customizable automation features

Scalability and adaptability

Cons:

Some more advanced features are locked behind an additional paywall

Significant learning curve to make the most out of the software’s features

8

SAP Sales Cloud

Best for managing customer sales

From $57/month

SAP Sales Cloud is designed to help teams build relationships and facilitate engagement. It can automate selling processes to free your people up to focus on what truly matters - the person on the other end.

Why I picked SAP Sales Cloud: I chose SAP Sales Cloud because of its wide-ranging feature set designed to manage large projects and automate selling processes. Its capacity to scale and cater to the needs of larger teams and more complex projects makes it a preferred choice for enterprise-level operations.

SAP Sales CloudStandout Features and Integrations:

Standout features include intelligent automation of sales processes, dramatically increasing efficiency, and freeing your team to focus on more strategic tasks. It provides a customer profiling system, which helps businesses to deliver personalized engagements that resonate with each client. SAP Sales Cloud also has advanced analytics capabilities, offering predictive insights and forecasting to guide your sales strategy.

Integrations include SAP Service Cloud, SAP Marketing Cloud, LinkedIn Sales Navigator, Microsoft Outlook, DisptachTrack, Microsoft Dynamics 365, Simplifer, Screendragon, and many others. SAP Sales Cloud also offers API access for teams wanting to create their own integrations.

Pricing: From $57/month

Free Trial: No free trial available

Pros:

Access to real-time data about your customers and clients

Works in tandem with a wide range of SAP products

Cons:

Not as user-friendly as some competitors

No free trial available for this particular SAP product

9

Freshsales

Best for AI chatbot assistance

21-day free trial for new subscribers

From $18/user/month for up to 1,000 contacts when paying monthly or $15/user/month when billed annually

Freshsales is a CRM platform designed for large enterprises that seek to leverage AI assistance for improving customer engagement and streamlining their sales processes.

Why I picked Freshsales: Freshsales’ most impressive feature is its AI chatbot capabilities, which can improve customer interactions and reduce response times. This focus on AI-driven assistance makes Freshsales an ideal choice for enterprises looking to harness cutting-edge technology to optimize their CRM strategy and elevate customer satisfaction.

Freshsales Standout Features and Integrations:

Standout features include Freddy AI, an intelligent chatbot that provides instant customer assistance and lead qualification, streamlining the sales process. I like how Freshsales also includes lead scoring and tracking capabilities, and built-in phone and email features.

Integrations include Freshdesk, Google Calendar, Mailchimp, Hubspot, Quickbooks, Xero, Calendly, Facebook, Trello, and Magento. An API is available for creating your own integrations.

Pricing: From $18/user/month

Free Trial: Free plan available

Pros:

AI-driven chatbot, Freddy, can automate responses to common customer inquiries

In-depth reporting features

User-friendly interface

Cons:

Limited customization options compared to some competitors

AI capabilities may not be as valuable to organizations that do not prioritize chatbot assistance

10

HubSpot CRM

Best for integration options

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.4
9243 reviews

14-day free trial + free plan

From $20/month

Hubspot CRM is a leading tool that’s ‌ built for integration. This means the software is designed to be able to work in tandem with the tools you already use.

Why I picked Hubspot CRM: I picked Hubspot CRM for its vast integration capabilities, which allow businesses to create a unified CRM ecosystem tailored to their specific needs. This flexibility makes Hubspot CRM an ideal choice for enterprises seeking a customizable and adaptable CRM platform.

Hubspot CRM Standout Features and Integrations:

Standout features include contact and company management, which streamlines the organization of customer data, and email tracking and automation, enhancing communication and engagement with prospects. Its customizable reporting capabilities stood out to me, helping to enable actionable insights and data-driven decision-making, further optimizing the CRM experience for large enterprises.

Integrations include Google, WordPress, Outlook, Zoom, MailChimp, WebinarGeek, Aircall, Lucky Orange, LinkedIn, Typeform, and hundreds more. Custom integrations can be built using its API.

Pricing: From $50/month. Additional users $25/month

Free Trial: Free plan available

Pros:

Customizable workflows for creating and automate processes that align with their unique sales strategies

Strong focus on user education and resources

Active user community, providing a valuable resource for exchanging ideas

Cons:

Full feature set may require a higher pricing tier

Limited customer support options in lower pricing tiers

Preview Image - <h2 class="c-block__title b-summary-table__title c-listicle__title h3" > Compare Software Specs Side by Side</h2>

Compare Software Specs Side by Side

Use our comparison chart to review and evaluate software specs side-by-side.

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Other Enterprise CRM Software Software Options

Here are a few more worthwhile options that didn’t make the best lead capture software list:

  1. Salesforce CRM

    Best customizable solutions for enterprises

  2. Monday.com

    Best for project management

  3. Pipedrive

    Best for sales teams looking to automate workflows

  4. Nimble

    Best value for money

  5. Zoho CRM

    Best for small businesses

  6. Streak

    Best for quick onboarding

  7. Copper

    Best for non-technical users

  8. Wrike

    Best for project planning and tracking features

  9. Kapture CX

    Best for customer service teams

  10. Sugar Sell

    Best for data-driven companies

Selection Criteria for Enterprise CRM Software

Using my experience as a sales professional, I took special care to select software that succeeded in making customer relationship management easier on teams. Once deployed, there needs to be a sufficient amount of support, and the software should be easy to adopt for team members at all skill levels.

The list was created by taking a look at each of the softwares available and analyzing them against my selection criteria. I identified the most compelling contenders that consistently pulled in excellent reviews and had something unique to offer.

Below is information on the selection criteria I used to evaluate each of the CRM software mentioned in this article:

Core Functionality

Many CRM solutions are aimed at smaller markets, which means they may not be able to support high levels of growth, which larger businesses can achieve. Here’s what I wanted to see from my picks:

  • Advanced centralized database management that can handle the complexity of maintaining vast amounts of customer data and providing accessibility to all relevant team members.
  • Powerful collaboration features for ‌multiple departments and teams working together. This helps maintain a unified approach toward customer relationship management.
  • Sophisticated reporting and analytics capabilities that enable decision-makers to monitor key performance metrics, identify trends, and make data-driven decisions to drive growth.

Key Features

  • Mobile CRM: Embracing a mobile CRM helps you stay connected and responsive to customer needs, even when you're on the go. This way, your team can provide exceptional customer service and support, leading to a better overall experience for your clients.
  • Automation: Implementing automation in your CRM allows you to focus on what matters most — building relationships and driving sales. By automating repetitive tasks and processes, your team can dedicate more time to strategic initiatives and less time on manual work.
  • Integration capabilities: When taking on a new CRM, you’ll want something that is ready-made to integrate with the ‌important tools in your tech stack. A cohesive ecosystem that streamlines your workflow ensures a smooth flow of information, and better collaboration between different departments within your organization.

Scalability

I wanted to choose software that could scale as you do, without holding you back. It needs to be able to adapt to your company's evolving needs, accommodate an expanding customer base, and support increased workloads.

Usability

A well-designed user experience (UX) should be visually appealing, intuitive, and user-friendly. It makes life easier for your staff by making processes easier and less time consuming.

Customization

A customizable platform ensures that the software supports your processes and strategies effectively, enabling you to tailor the system to your specific needs and drive optimal results.

Frequently Asked Questions

Here are some answers to more questions that you might have about CRM enterprise software.

Join the Conversation

CRM enterprise software is truly changing the game when it comes to managing customer relationships, making things more efficient and communication a breeze. This means businesses can build better connections with their customers, keeping them happy, and coming back for more.

If you’re interested in hearing more about ‌best practices for driving growth, subscribe to our newsletter.

By Phil Gray

Philip Gray is the COO of Black and White Zebra and Founding Editor of The RevOps Team. A business renaissance man with his hands in many departmental pies, he is an advocate of centralized data management, holistic planning, and process automation. It's this love for data and all things revenue operations landed him the role as resident big brain for The RevOps Team.

With 10+ years of experience in leadership and operations in industries that include biotechnology, healthcare, logistics, and SaaS, he applies a considerable broad scope of experience in business that lets him see the big picture. An unapologetic buzzword apologist, you can often find him double clicking, drilling down, and unpacking all the things.