Monday Sales CRM Software In-Depth Review 2024

In this review I’m going to share my analysis and evaluation from my hands-on experience with Monday Sales CRM. But first, if you’re just beginning your search for the best customer relationship management solutions, check out my pick of the best CRM software. You probably already know Monday Sales CRM is among the most popular CRM products out there, but you need to better understand what’s good, and not so good about it. This in-depth Monday Sales CRM review will walk you through pros and cons, features and functionality, to help guide you to better understand its capabilities and suitability for your needs.

Monday Sales CRM Software Product Overview

Monday Sales CRM orchestrates lead management through real-time notifications and a suite of CRM tools tailored for effective deal management and post-sales account management. Targeting small businesses and business owners, its templates and user-friendly mobile app are designed to streamline the sales cycle, offering an advantage to teams from real estate to tech sectors. It eases the pain of manually tracking sales progress, replacing Excel drudgery with a more efficient project management software approach.

Standout features include versatile templates, comprehensive email tracking, and collaboration that allows team members to stay updated on each deal's status. Offering a range of paid plans from basic to enterprise, including a standard and pro plan, Monday CRM emerges as one of the best CRM options for those looking to elevate their business operations without complexity.

Pros

• Visual Project Tracking: Enhances clarity, Monday Sales CRM presents data in a visual format, which makes tracking projects and sales pipelines more intuitive and actionable for teams.
• Customization: Offers flexibility, this software provides extensive customization options, allowing teams to tailor their CRM to the specific needs of their sales processes.
• Automation: Saves time, automated workflows within Monday Sales CRM reduce manual entry and repetitive tasks, increasing overall productivity for users.

Cons

• Learning Curve: Requires adaptation, new users may find the multitude of features overwhelming, leading to a steeper learning curve compared to more straightforward CRMs.
• Advanced Features: Can be complex, some advanced features may require technical know-how, which might necessitate additional training or support.
• Integration Depth: Sometimes limited, while Monday Sales CRM integrates with many tools, the depth and ease of some of these integrations may not match those of specialized CRM platforms.

Expert Opinion

As someone steeped in media tech, my judgment of Monday Sales CRM is that it provides a robust and visually oriented approach to sales management. When comparing feature sets, their customization and automation are first-rate, often outperforming competitors in flexibility and user empowerment. Nonetheless, it can fall short in terms of simplicity and ease of use for teams seeking a plug-and-play solution.

The breadth of integration can sometimes feel lacking against niche CRMs designed with a focus on specific industry needs. I'd suggest this software is best suited for teams that value a customizable and visually driven CRM experience and are willing to invest in setup and learning.

Monday Sales CRM: The Bottom Line

Monday Sales CRM distinguishes itself with an emphasis on customization and a highly visual approach to sales tracking. Unlike many CRMs that offer rigid structures, it allows teams to design their workflow with a degree of freedom that's rare in the market. Particularly impressive is its balance of depth in features with a clean, user-friendly interface, making it a noteworthy choice for businesses that prioritize visual project management and team collaboration.

Monday Sales CRM Deep Dive

Here's a deep dive into Monday Sales CRM features, best use cases, pricing, customer support, and other purchase factors.

Product Specifications

1. Contact Management - Yes
2. Lead Scoring - Yes
3. Email Campaigns - Yes
4. Sales Pipeline Visualization - Yes
5. Task Management - Yes
6. Document Storage - Yes
7. Call Management - No
8. Meeting Management - Yes
9. Reporting/Analytics - Yes
10. Customizable Dashboards - Yes
11. Mobile Access - Yes
12. API Access - Yes
13. Integration Capabilities - Yes
14. Campaign Management - Yes
15. Social Media Integration - No
16. Chat Integration - No
17. Workflow Automation - Yes
18. Territory Management - No
19. Quote & Order Management - No
20. Sales Forecasting - Yes
21. Custom Fields - Yes
22. Role-based Permissions - Yes
23. Collaboration Tools - Yes
24. Product Catalog - No
25. Performance Metrics - Yes

Monday Sales CRM Feature Overview

1. Contact Management: Provides a centralized hub for all customer interactions and details, which helps users streamline their relationship management processes.
2. Lead Scoring: It uses criteria set by users to score leads, prioritizing follow-up based on potential conversion chances, which can significantly boost sales efficiency.
3. Sales Pipeline Visualization: The Kanban-style boards and customizable views give teams clear insight into deal status, contributing to more accurate sales forecasting and strategy planning.
4. Task Management: Aligns daily tasks with larger sales goals, ensuring that no follow-ups or key actions fall through the cracks.
5. Reporting/Analytics: Offers detailed insights into sales performance, helping teams adjust tactics and strategies based on real data.
6. Customizable Dashboards: Allows users to create a personalized view of their most critical metrics, making it easier to monitor performance and make data-driven decisions.
7. Workflow Automation: Automates repetitive tasks, setting triggers for follow-up emails or task assignments, thus increasing team efficiency.
8. Mobile Access: Ensures sales teams can update and access information on the go, contributing to a more flexible and responsive sales process.
9. API Access: Offers the ability to connect with other tools and customize the CRM further, making it a versatile choice for tech-savvy teams.
10. Custom Fields: Users can tailor the CRM to fit their unique data requirements, which is especially valuable for niche markets or specific sales processes.

Standout Functionality

Monday Sales CRM distinguishes itself with:

1. High Customization Levels: Far beyond standard offerings, it allows users to create a fully tailored CRM experience, adjusting everything from the interface to the workflow to match their business processes.
2. Visual Sales Pipelines: More than just a static overview, it provides dynamic and visually rich sales pipeline tools that can be manipulated and interacted with for in-depth management.
3. Advanced Reporting Features: The reporting tools are comprehensive, providing deep analytics and customizable reports that help identify trends and inform decisions at a granular level.

Integrations

Monday Sales CRM boasts a range of out-of-the-box integrations with popular tools such as Slack, Google Drive, and various marketing automation platforms. The native integrations enable users to synchronize their workflows across different applications seamlessly. They also offer API access for custom integrations, allowing more tech-savvy users to connect and automate workflows with a wide array of apps and services. Add-ons are available to extend the platform's capabilities, enhancing functionalities like time tracking or Gantt chart views.

Monday Sales CRM Pricing

Pricing for Monday Sales CRM varies based on the features and scale of the operation. The pricing is competitive, often aligning with the feature-rich offerings of similar tools. Additional costs to consider may include charges for premium integrations or add-ons. Each pricing tier includes:

• Basic Tier: $8/user/month (min 3 seats) - includes essential CRM features like lead and contact management and is suitable for small teams looking for basic CRM functions.
• Standard Tier: $10/user/month (min 3 seats) - provides a more advanced toolkit, including sales automation and integrations, ideal for growing teams.
• Pro Tier: $16/user/month (min 3 seats) - aimed at large teams that need comprehensive reporting and analytics, along with greater customization options.
• Enterprise Tier: Pricing upon request - offers extensive support, advanced security features, and enterprise-grade customization.

The prices are generally presented on an annual basis, so they're billed annually.

Ease of Use

I find the user interface of Monday Sales CRM intuitive, with a layout that makes navigation straightforward. Onboarding is efficient thanks to the availability of tutorials and resources. However, the wealth of features and customization options can sometimes introduce complexity, requiring a learning curve for new users to become proficient.

Customer Support

Monday Sales CRM provides a solid level of customer support, including resources like documentation and webinars. Response times are reasonable, and multiple channels, such as live chat, are available. Yet, users occasionally express frustrations over the depth of support for more complex issues or when needing very quick assistance for high-level problems.

Monday Sales CRM Use Case

Who Would Be A Good Fit For Monday Sales CRM?

I observe that Monday Sales CRM shines in dynamic environments where customization and visual project management are valued. The most loyal customers tend to be those from industries such as marketing, software development, and project management, where the tool's flexibility and visual approach align well with the creative and iterative nature of these fields. Teams that benefit range from small startups to medium-sized businesses that require adaptability in their CRM software without the overhead of more traditional, rigid systems. It works well for teams of all sizes, provided they value and utilize the customization options available.

Who Would Be A Bad Fit For Monday Sales CRM?

In my experience, Monday Sales CRM might not be the best fit for those seeking a highly specialized industry-specific CRM. The most disappointed customers are often from sectors like financial services or healthcare, where the demand for niche, regulatory-compliant features exceeds the platform’s offerings. Large enterprises with very complex CRM needs, or those looking for built-in vertical solutions, might find the tool lacking. It's less suitable for companies that prefer a CRM with extensive out-of-the-box functionality that requires minimal setup.

Monday Sales CRM FAQs

What is Monday Sales CRM primarily used for?

It's used for managing sales pipelines, customer relationships, and tasks within a visually oriented platform.

Can Monday Sales CRM automate my sales process?

Yes, it offers workflow automation to streamline repetitive tasks and sales processes.

Does Monday Sales CRM integrate with email platforms?

While it doesn’t offer native email services, it integrates with external email platforms for campaign management.

Is Monday Sales CRM suitable for large enterprises?

It can be used by large enterprises, especially those that prioritize customizable workflows and visual project management.

How customizable is Monday Sales CRM?

It provides high levels of customization for dashboards, workflows, and reporting.

Can I access Monday's Sales CRM on mobile devices?

Yes, it offers mobile access through its apps for both iOS and Android.

Does Monday Sales CRM provide customer support?

Yes, it provides customer support through various channels including live chat and webinars.

Is there a free version of Monday Sales CRM available?

It doesn't offer a free CRM plan, but a free trial is available for testing the platform.

Alternatives to Monday Sales CRM

• HubSpot CRM: HubSpot CRM is often considered for its robust free tier and extensive marketing features.
• Salesforce: Salesforce is a go-to for larger enterprises requiring a more comprehensive feature set and deeper customization.
• Zoho CRM: Zoho CRM is favored for its affordability and broad suite of integrated business tools for small to medium-sized businesses.

Monday Sales CRM Company Overview & History

Monday.com, the company behind Monday Sales CRM, operates as a work operating system (work OS) that powers teams to run projects and workflows with confidence. It's used by a wide range of companies, from startups to global enterprises, across various industries. A private company, monday.com has a diverse ownership structure, including venture capital investments.

Headquartered in Tel Aviv, Israel, the company boasts a global presence. Key figures in the company have backgrounds in technology and entrepreneurship. Their mission is to help teams build a culture of transparency, empowering people to achieve more. Since its founding, monday.com has achieved notable milestones, including a successful IPO and continuous product expansion.

Summary

Reflecting on Monday's Sales CRM, it stands out for its customizability and visual project management tools. It's a robust solution for teams that value flexibility and a modern approach to sales process management. I recommend it for small to medium-sized businesses in industries that thrive on creativity and continuous process refinement.

I invite readers to share their experiences with Monday Sales CRM or pose questions for further discussion, to foster a community of informed decision-making.